ATM Manager (Service & Operations) jobs in Albany, NY

ATM Manager (Service & Operations) is responsible for managing and maintaining efficient ATM operational processes. Accountable for service quality, network marketing, and scheduling cash balancing and replenishing services. Being an ATM Manager (Service & Operations) responds to and resolves customer issues. Manages projects to increase usage, reduce operating costs, and decrease fraud and risk exposure. Additionally, ATM Manager (Service & Operations) coordinates repairs and upgrades with vendors or service providers. Requires a bachelor's degree. Typically reports to a director. The ATM Manager (Service & Operations) manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an ATM Manager (Service & Operations) typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

K
ATM Banking Operations Support Specialist
  • KeyBank
  • Albany, NY FULL_TIME
  • Standard work schedule: Monday - Friday 9:00-5:30 EST. All team members are assigned one half day on Saturday on a rotating basis (approx. every 6-8 weeks)

    Team Culture
    Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life.

    Job Functions and Competency Overview:
    Responsible for providing ATM technical support for branches and vendors. Position focus is on technical/functional phone support to our internal Key Employees, contractors and vendors.  This position is primary phone support for these applications. The ATM Support Desk hours of operations are 24/7.  

    Responsibilities/Competencies:
    • Resolve incoming client calls based on departmental goals - minimum 88%.
    • Maintain an average handle time of 8 minutes
    • Perform initial problem determination by asking client troubleshooting questions in a systematic manner.
    • Focus on the delivery of excellent service. 
    • Consistently utilize troubleshooting skills and tools for maximum efficiency and effectiveness.
    • Assess initial impact in incident record; set record priority level as well as escalates in a timely manner.
    • Capture large scale customer group impact problem escalation opportunities’ in a timely manner.
    • Promptly notify Critical Incident Center of urgency issues after collecting required information for escalation.
    • Detect patterns of callbacks affecting client or environment, assess impact and take action.
    • Take ownership and responsibility of client technical/functional problems.
    • Lead by example; independently makes decisions on course of action to get the client back in to production in a timely manner.
    • Be a positive, professional resource for clients and support partners’.
    • Utilize resources - knowledge, news alerts, senior associates and managers.
    • Manage challenging calls, maintain control.
    • Take opportunities’ to keep clients well informed during the call.
    • Multitask when handling departmental group chats.
    • Maintain the Service Manager knowledgebase with current ATM knowledge
    • Gather data necessary for application specific reports
    • Typical work hours are 9:00-5:30 EST (Monday - Friday) and additional hours as needed. All team members are assigned one half day on Saturday on a rotating basis (approx. every 6-8 weeks)
    Preferred Qualifications:
    • Basic knowledge of ATM Operations strongly preferred
    • 1- 3 years of relevant work experience
    • IT Associates,  Bachelor’s degree or IT Certification preferred 
    • 1 to 3 years’ experience with ATM Support preferred
    • Effective telephone skills
    • Effective communication skills
    • Ability to make sound decisions based on logical reasoning
    • Commitment to team concept
    • Effective problem determination skills
    • Effective listening skills
    • Ability to work in a fast-paced & high-volume environment
    • Basic working knowledge of Service Manager preferred
  • 23 Days Ago

T
Service Manager
  • TX06 Bridgestone Retail Operations, LLC.
  • Albany, NY FULL_TIME
  • Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
  • 1 Month Ago

T
Sales and Service Technician
  • TX06 Bridgestone Retail Operations, LLC.
  • Castleton On Hudson, NY FULL_TIME
  • Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
  • 25 Days Ago

T
Sales and Service Technician
  • TX06 Bridgestone Retail Operations, LLC.
  • Albany, NY FULL_TIME
  • Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
  • 1 Month Ago

T
Store Manager - 122114
  • TX06 Bridgestone Retail Operations, LLC.
  • Albany, NY FULL_TIME
  • Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
  • 1 Month Ago

T
Store Manager - 002828
  • TX06 Bridgestone Retail Operations, LLC.
  • Albany, NY FULL_TIME
  • Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
  • 25 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 ATM Manager (Service & Operations) jobs found in Albany, NY area

C
Business Operations Manager
  • Confluent
  • Albany, NY
  • Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever fou...
  • 4/25/2024 12:00:00 AM

U
Operations Manager - P2014-NH2564
  • US Pack Services LLC
  • Albany, NY
  • USPack is a leading logistics provider custom built for the evolving needs of businesses in today's same-day delivery wo...
  • 4/24/2024 12:00:00 AM

H
Commercial Operations Manager
  • Hines
  • Pittsfield, MA
  • Overview: When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the st...
  • 4/23/2024 12:00:00 AM

W
Hotel Operations Manager
  • Weekender Hotels
  • Saratoga Springs, NY
  • Hotel Operations Manager Saratoga Hotel Saratoga Springs, NY Job Description Is this for you? Are abundant opportunities...
  • 4/23/2024 12:00:00 AM

E
Operations Manager I
  • Exova
  • Pittsfield, MA
  • Overview Element is hiring an Operations Manager for our Pittsfield, MA Lab. Use your variety of leadership responsibili...
  • 4/22/2024 12:00:00 AM

M
Production Operations Manager
  • Mad City Windows and Baths
  • Troy, NY
  • Overview: Mad City Windows & Baths, the Midwest's #1 home remodeling company, is looking for a Production Manager with a...
  • 4/22/2024 12:00:00 AM

T
Operations Manager
  • Top Quality Recruitment (TQR)
  • Pittsfield, MA
  • Employment Type: Full-time Available Positions: 1 Location: On-Site Application Deadline: November 17th, 2023 Summary Th...
  • 4/21/2024 12:00:00 AM

C
GTM Systems Operations Manager
  • Confluent
  • Albany, NY
  • With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern ...
  • 4/21/2024 12:00:00 AM

Albany (/ˈɔːlbəni/ (listen) ALL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Albany is located on the west bank of the Hudson River approximately 10 miles (16 km) south of its confluence with the Mohawk River and approximately 135 miles (220 km) north of New York City. Albany is known for its rich history, commerce, culture, architecture, and institutions of higher education. Albany constitutes the economic and cultural core of the Capital District of New York State, which comprises the Albany–Schenectady–Troy, NY Metropolitan Statistical Area, including ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for ATM Manager (Service & Operations) jobs
$92,641 to $125,914
Albany, New York area prices
were up 1.5% from a year ago

ATM Manager (Service & Operations) in Saginaw, MI
This individual will be held accountable for the administration of quality services.
February 17, 2020
ATM Manager (Service & Operations) in Santa Barbara, CA
Network marketing and advertising are a crucial factor in improving ATM services.
January 17, 2020
ATM Manager (Service & Operations) in Virginia Beach, VA
The ATM Manger is responsible for properly managing and maintaining efficient ATM services and operations.
December 29, 2019