ATM Manager (Service & Operations) jobs in Nassau, NY

ATM Manager (Service & Operations) is responsible for managing and maintaining efficient ATM operational processes. Accountable for service quality, network marketing, and scheduling cash balancing and replenishing services. Being an ATM Manager (Service & Operations) responds to and resolves customer issues. Manages projects to increase usage, reduce operating costs, and decrease fraud and risk exposure. Additionally, ATM Manager (Service & Operations) coordinates repairs and upgrades with vendors or service providers. Requires a bachelor's degree. Typically reports to a director. The ATM Manager (Service & Operations) manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an ATM Manager (Service & Operations) typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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ATM Banking Operations Support Specialist
  • KeyBank
  • Albany, NY FULL_TIME
  • Standard work schedule: Monday - Friday 9:00-5:30 EST. All team members are assigned one half day on Saturday on a rotating basis (approx. every 6-8 weeks)

    Team Culture
    Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life.

    Job Functions and Competency Overview:
    Responsible for providing ATM technical support for branches and vendors. Position focus is on technical/functional phone support to our internal Key Employees, contractors and vendors.  This position is primary phone support for these applications. The ATM Support Desk hours of operations are 24/7.  

    Responsibilities/Competencies:
    • Resolve incoming client calls based on departmental goals - minimum 88%.
    • Maintain an average handle time of 8 minutes
    • Perform initial problem determination by asking client troubleshooting questions in a systematic manner.
    • Focus on the delivery of excellent service. 
    • Consistently utilize troubleshooting skills and tools for maximum efficiency and effectiveness.
    • Assess initial impact in incident record; set record priority level as well as escalates in a timely manner.
    • Capture large scale customer group impact problem escalation opportunities’ in a timely manner.
    • Promptly notify Critical Incident Center of urgency issues after collecting required information for escalation.
    • Detect patterns of callbacks affecting client or environment, assess impact and take action.
    • Take ownership and responsibility of client technical/functional problems.
    • Lead by example; independently makes decisions on course of action to get the client back in to production in a timely manner.
    • Be a positive, professional resource for clients and support partners’.
    • Utilize resources - knowledge, news alerts, senior associates and managers.
    • Manage challenging calls, maintain control.
    • Take opportunities’ to keep clients well informed during the call.
    • Multitask when handling departmental group chats.
    • Maintain the Service Manager knowledgebase with current ATM knowledge
    • Gather data necessary for application specific reports
    • Typical work hours are 9:00-5:30 EST (Monday - Friday) and additional hours as needed. All team members are assigned one half day on Saturday on a rotating basis (approx. every 6-8 weeks)
    Preferred Qualifications:
    • Basic knowledge of ATM Operations strongly preferred
    • 1- 3 years of relevant work experience
    • IT Associates,  Bachelor’s degree or IT Certification preferred 
    • 1 to 3 years’ experience with ATM Support preferred
    • Effective telephone skills
    • Effective communication skills
    • Ability to make sound decisions based on logical reasoning
    • Commitment to team concept
    • Effective problem determination skills
    • Effective listening skills
    • Ability to work in a fast-paced & high-volume environment
    • Basic working knowledge of Service Manager preferred
  • 24 Days Ago

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Service Manager
  • TX06 Bridgestone Retail Operations, LLC.
  • Albany, NY FULL_TIME
  • Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
  • 1 Month Ago

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Sales and Service Technician
  • TX06 Bridgestone Retail Operations, LLC.
  • Castleton On Hudson, NY FULL_TIME
  • Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
  • 26 Days Ago

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Sales and Service Technician
  • TX06 Bridgestone Retail Operations, LLC.
  • Albany, NY FULL_TIME
  • Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
  • 1 Month Ago

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Store Manager - 122114
  • TX06 Bridgestone Retail Operations, LLC.
  • Albany, NY FULL_TIME
  • Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
  • 1 Month Ago

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Store Manager - 002828
  • TX06 Bridgestone Retail Operations, LLC.
  • Albany, NY FULL_TIME
  • Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
  • 26 Days Ago

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0 ATM Manager (Service & Operations) jobs found in Nassau, NY area

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Operations Manager
  • Top Quality Recruitment (TQR)
  • Pittsfield, MA
  • Employment Type: Full-time Available Positions: 1 Location: On-Site Application Deadline: November 17th, 2023 Summary Th...
  • 4/26/2024 12:00:00 AM

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Business Operations Manager
  • Confluent
  • Albany, NY
  • Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever fou...
  • 4/25/2024 12:00:00 AM

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Evening Operations Manager
  • Hannaford
  • Schenectady, NY
  • Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected...
  • 4/24/2024 12:00:00 AM

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Operations Manager - P2014-NH2564
  • US Pack Services LLC
  • Albany, NY
  • USPack is a leading logistics provider custom built for the evolving needs of businesses in today's same-day delivery wo...
  • 4/24/2024 12:00:00 AM

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Commercial Operations Manager
  • Hines
  • Pittsfield, MA
  • Overview: When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the st...
  • 4/23/2024 12:00:00 AM

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Hotel Operations Manager
  • Weekender Hotels
  • Saratoga Springs, NY
  • Hotel Operations Manager Saratoga Hotel Saratoga Springs, NY Job Description Is this for you? Are abundant opportunities...
  • 4/23/2024 12:00:00 AM

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Operations Manager I
  • Exova
  • Pittsfield, MA
  • Overview Element is hiring an Operations Manager for our Pittsfield, MA Lab. Use your variety of leadership responsibili...
  • 4/22/2024 12:00:00 AM

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Production Operations Manager
  • Mad City Windows and Baths
  • Troy, NY
  • Overview: Mad City Windows & Baths, the Midwest's #1 home remodeling company, is looking for a Production Manager with a...
  • 4/22/2024 12:00:00 AM

Nassau, the name of several places in New York State, may refer to: Nassau (village), New York Nassau (town), New York Nassau County, New York Nassau Island, former name of Long Island...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for ATM Manager (Service & Operations) jobs
$100,126 to $136,086
Nassau, New York area prices
were up 1.5% from a year ago

ATM Manager (Service & Operations) in Saginaw, MI
This individual will be held accountable for the administration of quality services.
February 17, 2020
ATM Manager (Service & Operations) in Santa Barbara, CA
Network marketing and advertising are a crucial factor in improving ATM services.
January 17, 2020
ATM Manager (Service & Operations) in Virginia Beach, VA
The ATM Manger is responsible for properly managing and maintaining efficient ATM services and operations.
December 29, 2019