Academic Advising Director jobs in Kennewick, WA

Columbia Basin College (CBC) is committed to our vision to be the educational home that transforms students' lives through economic and social mobility. We are one of eight Hispanic-Serving Institutions in Washington state with Hispanic students representing just under half of our student population. As such, CBC is committed to discovering and enacting innovative ways to intentionally serve Hispanic students while serving all. We center equity in all that we do and seek to attract and retain engaged individuals committed to helping all students be successful in accomplishing their goals. 

CBC seeks a Program Coordinator to support the institution’s mission by coordinating work duties and to independently plan, organize and prioritize work in support of the Counseling and Advising Center (the “Center”). The Program Coordinator will provide in-depth customer service to students, staff and the public. This position collaborates with Center staff and other departments to establish and execute efficient processes.  This position reports to the Director for Advising, Retention & Completion 

This position closes on April 28, 2024 @ 11:59 PM Pacific Time. 

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook@columbiabasin.edu or (509) 542-4407.

• Provide direct coordination and support to the Director for Advising, Retention & Completion; support programs within the Center including managing department budget, requisitions, invoices, payroll and procurement of supplies and arrange for equipment maintenance and repair services; 
• Provide primary intake services and high-level customer service to students, staff and public for the Counseling and Advising Center; resolve problems, respond to inquiries regarding procedures and services; respond to Center emails, answer phone calls and schedule appointments for staff; 
• Facilitate HDEV and FYI course sections serving as the primary support to the Dean and Director; 
• Assist with international student admission process;
• Maintain accurate coding and advising referrals in support of a new case load advising model; monitor and track students for compliance with the Academic Performance requirements; attend meetings and conferences as a Counseling and Advising representative; establish front office procedures, standards, priorities and deadlines in consultation with the Director; collaborate in creating and updating processes and documents; establish or revise electronic or manual files;
• Maintain Counseling and Advising Center, and Student Orientation to Advising and Registration (SOAR) web pages;
• Assist with supervision of hourly employees and student workers assigned to the Counseling and Advising Center; and
•  Perform other related duties as assigned.

• High school diploma or equivalent; and
• Three (3) years of clerical or secretarial experience.

Preferred Qualifications:

• Associate's degree or equivalent education from a regionally accredited college or university; and
• Bilingual and biliterate in English and Spanish. 

Skills and Abilities

Adaptability/Flexibility: Ability to adapt to changing circumstances, handle ambiguity, and adjust priorities as necessary in response to evolving institutional needs or external factors;

Attention to Detail: A thorough approach to work, ensuring accuracy, precision, and high-quality output in all tasks. Pays close attention to small details, minimizing the likelihood of errors and contributing to overall excellence;

Communication Skills: Effective interpersonal and written communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders;

Customer Service: Commitment to providing exceptional customer service to students, faculty, staff, and external constituents, ensuring their needs are met with professionalism and responsiveness;

Intercultural Intelligence: Proficiency in understanding, appreciating, and effectively navigating cultural differences within the college community and beyond. This includes the ability to communicate sensitively and respectfully across cultural boundaries, adapt to diverse perspectives, and foster an inclusive environment that values and celebrates cultural diversity. Strong intercultural intelligence enhances collaboration, enriches learning experiences, and promotes mutual understanding among students, faculty, staff, and external stakeholders;

Organizational Skills: Strong organizational abilities to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced setting; and

Technology Proficiency: Proficient in utilizing various technologies, including office productivity software, learning management systems, and other educational technologies relevant to the position.

This position is a full-time classified staff position. This position is overtime eligible and the typical work hours are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately.

Process Note

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
 
Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

   
Conditions of Employment
In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.
 
If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
 
CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

Other Job Elements
The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. 
  

Physical Demands

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment. 

Working Conditions

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

Union Clause
This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.