Academic Support Coordinator jobs in Newport News, VA

Overview

This position is based out of our Newport News, VA campus location. 

Transform your Career at ECPI University

Since 1966, ECPI University’s dedicated employees have worked tirelessly to help students achieve their goals via hands-on training and career-focused education. Our employees are dynamic, caring professionals ready to make a difference in people’s lives.

With your hard work, ECPI University will provide full-time employees with great benefits including:

• Competitive compensation & benefits plans including 401(k) participation with potential annual employer contributions.
• Our Tuition Scholarship program is eligible to employees and their immediate family members after 90 days of employment.
• Additionally, you will work alongside talented professionals to help our students change their lives through education.

If you are seeking a stable work environment, comprehensive training, personal and professional growth opportunities, and job satisfaction knowing your work makes a positive difference in people’s lives, we would love to hear from you and discuss the opportunity.

ECPI University’s Admissions Support Center is seeking out-going, goal- oriented and motivated individuals to join our Admission Support team. The Admissions Support Coordinator (“ASC”) will assist in scheduling and proctoring pre-enrollment assessments to prospective students. Also, the ASC will create and maintain assessment scores, provide timely reports to senior management and will update student records in an efficient, professional and supportive manner.

Responsibilities

• Communicate with the ECPI Admissions Advisors to schedule prospective students with pre-enrollment assessments and provide assessment results when requested.
• Provide excellent customer service to prospective students through consistent and effective outreach and follow-up.
• Maintain accurate and complete records of all contacts and activities of prospective students.
• Adhere to a strict code of ethics and comply with all ECPI University policies and procedures, state and federal laws and accrediting body regulations.
• Demonstrate knowledge of University programs, policies and procedures.
• Other duties as assigned.

Qualifications

Education/Experience:• College degree preferred.• Experience in customer service, including appointment setting and commitment to follow-up skills.• Data base entry and reporting or CRM system experience. • Must have experience creating/maintaining Microsoft Excel spreadsheets and Microsoft Access databases

Skills/Abilities:• Ability to work flexible schedule including nights and weekends.• Excellent customer service skills Proven ability to excel in a high volume telephone and customer service position.• Excellent oral and written communication skills.• Effective computer skills.• Demonstrated ability to work effectively both independently as well as part of a team.• Ability to utilize professional knowledge and perspective to relate to new and prospective students, establish rapport and add to the student experience.

Equal Opportunity Employer/M/F/Disability/Vet.