Account Management Director jobs in Baltimore, MD

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50 individual tolling authorities. 

Culture 

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview

The Director Account Management will oversee client relationships and contracts for the company’s Government Solutions Business Unit, reporting to the Senior Vice President Global Account Management.   The position requires a strategic approach to building stakeholder relationships, ensuring a high-quality customer experience and achieving company financial and growth objectives.  The position includes the direct management of account manager(s) and client support specialists.  The Director Account Management will drive staff engagement to deliver on key targets and priorities, while mentoring and developing the team to ensure a positive culture and the highest standards of business and customer excellence.

Essential Responsibilities

• Build strong customer relationships to secure customer satisfaction, contract renewals and expansions.
• Ensure compliance with contractual scopes of work and service levels.
• Achieve financial performance for responsible contracts consistent with the company’s Annual Operating Plan, including revenue, margin and cash flow objectives.
• Assist with budgeting and forecasting for responsible contracts.
• Directly manage account manager(s) and client support specialist(s).
• Work closely with the company’s global Bid & Proposal, Pricing and Sales teams to ensure high quality and successful proposal submissions.
• Collaborate with the company’s Operations, Product, Engineering and IT functions to ensure effective service delivery and issue resolution.
• Represent the company at regular and emergent client meetings.
• Participate as required at program, industry and trade functions.

Qualifications 

• Minimum 5-10 years of experience managing large government contracts, preferably in Transportation or related industry
• Minimum Bachelor’s Degree
• PMP or equivalent certification preferred