Account Management Director jobs in Harrisburg, PA

Director, Scale Account Management

Join a 100 Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.

·       We are empowered by our employee co-owners who provide the industry’s best service and we promote a collaborative culture.

·       We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

·       We offer an Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement and Tuition Assistance.

·       As a D&H Co-Owner you receive numerous discounts on services.

*Candidate preferred location in Harrisburg, PA, Tampa, FL or surrounding areas.

SUMMARY

The Director , Scale Account Management will lead and develop a team of Client Program Managers and Delivery Services co-owners to increase existing client satisfaction, revenue and overall consumption of D&H’s SCS value proposition and capabilities. This position will have oversight of an existing client territory that can span many clients and/or geographies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

People Management

·       Planning:  Define goals and determine the optimal course of action towards achieving the department/company goals.

·       Organizing:   Develop the proper organization structure and chain of command, which leads to organizational effectiveness and a high performing team.

·       Talent Acquisition:  Attract/retain, Select/hire, and promote high caliber talent to achieve the objectives of the organization. 

·       Coordinating:  Communicate, supervise and direct relevant staff ensuring that leadership guidelines are in place to manage a function.

·       Talent Management:  Establish performance standards/objectives and conduct ongoing performance review discussions to ensure each employee’s performance meets set objectives to support salary action recommendations.  Provide ongoing coaching and continuous training/development. 

·       Succession Planning:   Develops successors and talent pools for key positions.

·       Develop and manage budgets related to staff requirements and department fiscal goals.

Client Focus

·       Lead the team in delivering the value proposition using a consultative, solution-selling style approach; emphasizing the economic value for both the company and our clients.

·       Develop Sr. level relationships with clients through personal meetings, presentations, and quarterly business reviews with an emphasis on client retention and growth.

·       Lead the team in generating client awareness and preferences for incremental and new services by driving messaging with/through the client-facing teams.

·       Through inputs from the account team, develop an understanding of client’s needs, goals and pain points and deliver solutions around the same.

·       Develop and communicate client satisfaction standards; conducting review of results and provide reporting to Sales Leadership.

·       Responsible for revenue and profit delivery for assigned accounts.

Expansion Strategy/Revenue Generation

·       Develop, monitor, and drive expense and sales forecasts for a portfolio of top customers across the business unit.

·       Develop business strategies leveraging D&H’s solution portfolio.

·       Recommend which potential revenue streams the company should pursue using financial criteria including probability of winning and resources weighed against recurring revenue stream.

·       In partnership with Sales, support and participate in oral and written proposal activity for strategic accounts.

·       Help drive product investments and D&H’s product roadmap by filtering feedback from the client-facing teams and changing market dynamics.

EDUCATION and EXPERIENCE

·       Bachelor's Degree in Business or equivalent industry experience.

·       Leadership experience with ability to develop, motivate and manage a team.

·       10 years of experience in supply chain or IT distribution.

·       7 years of experience working within an ERP, data extraction, and analysis.

·       5 years of operational and logistics experience.

·       5 years of financial experience inclusive of reporting, invoicing and profitability reporting

·       Excellent presentation skills – able to create and deliver content (ex. PowerPoint).

·       Outstanding productivity application skills – Word, Excel, Teams, Google Docs.  

Why Should You Apply?

·       Opportunities for growth and development.

·       Great benefits.

·       Competitive industry pay.

·       Excellent Work/Life Balance.

EOE