Account Management Director jobs in Melbourne, FL

Yardnique Family of Companies Summary

Here’s what you need to know about working here: At Yardnique, we’re a family. We are passionate about our teams and creating opportunities for our employees is a priority. We credit our culture to the success we’ve shared over the past 26 years, and today, we are ranked 25^th nationally for the quality of our services.  If you’re looking for an engaging and rewarding environment with plenty of room for growth, join our family of landscape lovers.

Job Summary

The Account Manager (AM) is a client-faced position responsible for the overall client experience.  The AM manages his or her assigned maintenance portfolio in accordance with Yard-Nique Customer Service ideals, Quality standards and Contract protocol.

Responsibilities

• Build and maintain proactive communication and positive business relationships with all clients, property managers, HOAs and other stakeholders to ensure retention in accordance with Yard-Nique standards.
• Manage maintenance contracts and execute maintenance production schedules to meet or exceed contract specific expectations.
• Proactively conduct property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested.
• Executes landscape quality audits to identify and provide enhancement ideas and solutions to customers; partner with Sales team in identification of new opportunities.
• Communicates the client expectations and needs to the production team and coordinates services with production manager.
• Manage monthly spending according to established procedures; coordinate with internal partners to ensure resolution of issues.
• Work collaboratively with peers and Yard-Nique senior leadership team on various projects and initiatives.
• Daily travel between properties is expected. Out-of-town travel is expected to be no more than 5% in this position, and in general it is for purposes of required training or meetings.