Account Management Director manages and develops sales plans for a team of account managers. Focuses on the long-term planning and selling of a variety of products, services, and/or solutions across multiple lines of business for a defined group of existing clients. Being an Account Management Director ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. Additionally, Account Management Director sets sales targets and quotas and makes recommendations for product improvements or expanding sales channels. Typically requires a bachelor's degree. Typically reports to a director. The Account Management Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Account Management Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
We believe that Americans with limited income deserve modern, respectful, and effective experiences around their government benefits and money. Unfortunately, the status quo often fails to treat them as first-class citizens in their daily interactions around the social safety net and financial services. The tech industry hasn’t pulled its weight in solving the problems faced by low-income Americans.
Propel’s mission is to change that. We’ve built Providers, the single most popular app in the country built specifically for low-income Americans. Over 5 million families each month use Providers to seamlessly manage their government benefits (programs like SNAP, commonly known as food stamps), conduct their banking, and save and earn money. Providers has been recognized by the White House, featured on the front page of the NYTimes, and carries over 500,000 five star reviews.
Propel is a for-profit, venture-backed company that holds its social mission at its core. We’re proud to be supported by a blend of nonprofits, impact investors, and world-class investors, including the Robin Hood Foundation, Andreessen Horowitz, Nyca Partners, Financial Health Network, JPMorganChase, Kevin Durant, Serena Williams, and Nas.
About this role
Our advertising business is growing and continues to be one of Propel’s primary mechanisms to deliver impact. Through highly-vetted partnerships, we help households access essential services and save money on everyday expenses. We’ve built an account management team that delivers high-performance campaigns aimed at helping Providers users save and earn money. Now, we’re searching for a leader to lead a team of Account Managers and Business Analysts while accelerating our revenue growth.
The Marketplace department is looking for a player-coach who is an expert seller and has successfully scaled customer-facing teams. As Director of the Account Management and Operations team, you’ll be our most senior and expert customer success leader, in addition to owning the management and strategy for the team. Your team is responsible for growing our existing partnerships, building and growing meaningful partnerships, and identifying opportunities for deeper product partnerships. This role will report to our General Manager, Marketplace.
As a leader in the company, you will contribute to the evolution of Propel’s product for our users, business partners, and to our organization, collaborating cross-functionally with other leaders and strengthening our culture and values.
We are strongly committed to hiring a diverse and multicultural team. We encourage applications from traditionally under-represented backgrounds, including those with direct experience with the Supplemental Nutrition Assistance Program.
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