Account Management Director jobs in Santa Barbara, CA

This leadership position is responsible for assisting in the smooth functioning of service for The Dining Room, The Pool, and assisting with other outlets when necessary. Guides a team of skilled line level food and beverage team members, leading the staff in the efficient delivery of providing the highest standards of service to our guests. Encourages staff growth and development. Works cohesively with food and beverage managers and chefs to ensure a seamless guest experience. Works effectively in a quality assurance environment that embraces input to formulate the positioning, systems development, and standards of the restaurant. Exhibits a passion for excellence. Leads by example and acts as a role model for others and will at all times exhibit the highest levels of professionalism in all management practices and be a resource for the improvement of the guest experience and future growth and development of El Encanto, a Belmond Hotel.

Requirements

MAIN DUTIES AND RESPONSIBILITIES:

• Directly supervises employees in the pool. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work.
• Exhibit a “hands on” approach to training, developing, and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations.
• Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail
• Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed.
• Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment.
• Food product, presentation, service, and guest relations standards.
• Comply with all hotel policies as noted in Employee Handbook.
• Follow labor and daily work assignment
• Prepares service station
• Thorough menu knowledge
• Monitor pace and table service detail
• Touch each table during dining
• Participate daily line ups
• Knowledge of Menu description of all items being served Adhere to strict uniform and grooming standards
• Thorough conversational knowledge of hotel history and statistics
• Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests.
• Use utilities and resources in a responsible manner to control wastage.
• Communicate relevant information to the department, your line manager and across departments, as appropriate.
• Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
• Attend learning and development courses and complete eLearning modules, as required.
• Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community.

It is vital that company information remains confidential and must not be disclosed to anyone outside the company, customers and employees, unless otherwise stated. Please refer to the Company’s How we Work (Code of Conduct), Employee Handbook and to your contract of employment for full details.

This job description is intended to illustrate the main duties and responsibilities of the job. It is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate

Benefits

El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident, and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains, and cruises.

Location:

United States, Santa Barbara

Department:

Food & Beverage

Employment type:

Experience: