Account Management Director jobs in Winston Salem, NC

Job Summary

Focus on client satisfaction and retention by successfully managing the complete revenue cycle process, monitoring all operational aspects of the client account, maximizing account performance through in-depth analytics, and ensuring contractual compliance. Manage and respond to client inquiries with an emphasis on long-term partnership. Ensure optimum client performance by successfully and compliantly maximizing cash collections and A/R follow-up, while providing excellent service. Maintain a successful mentorship with Account Manager I’s, focusing on employee enhancement and growth.  

Major Responsibilities/Activities

• Successfully manage multiple high profile clients through holistic revenue cycle and relationship managment excellence. 
• Maintain active mentorship program with Account Manager I’s assisting with development in public speaking, handling difficult clients, conducting meaningful meetings and sharing best practices.
• Improve client financial performance and advocate for our client’s patients and communities by leveraging healthcare expertise, love for relationships and value of communication, and passion for finding truths and insights through analytics.
• Directly responsible for the successful management and operation of the revenue cycle for a specific set of clients, to increase cash collections, increase account revenue, and decrease account revenue days to ensure desired outcomes are achieved.
• Monitor and measure departmental outcomes in comparison to client commitments, and identify barriers and implement solutions, when desired outcomes are not achieved.
• Understand the business needs of each client, and use this knowledge to ensure contracted service level agreements are consistently met and processes are monitored, and changed, if necessary, in order to meet and exceed client expectations.
• Regularly review and analyze collections data, account revenue information, workflows, and billing processes. Proactively identify issues that may affect reimbursement or overall client performance.
• Align internal and external project teams and other entities to enrich our client’s experience through our services and technology offerings.
• Enable our client’s focus on safety and the highest quality patient care possible by communicating insightful financial and operational metrics, keeping abreast of and sharing compliance and regulatory updates, and maintaining surveillance on business performance.
• Ensure clients enjoy the full benefit and value of their engagement of EMS|MC by fostering, identifying, and deepening high value and high impact relationships throughout our client’s organizations.
• Creatively identify opportunities to improve financial performance and capitalize on additional opportunities for revenue that align with our client’s values and interests.
• Foster continuing camaraderie, cultural alignment and growth, and internal impact through effective and professional written and verbal communication.

• Maintain continuity of relationships with our clients and ensure EMS|MC alignment our client’s goals and concerns through timely documentation of meetings and other significant interactions.
• Manage risks and maximize opportunities for our new clients by managing, and participating in, implementation projects as EMS|MC continues to grow and deliver greater value to our clients and to the industry.

• Safeguard the continuity of business process support for our clients by monitoring contract status and proactively engaging efforts to renew and extend beneficial engagement contracts.
• Take advantage of EMS|MC University courses, external learning opportunities, and self-guided learning to drive continuous personal improvement

Other Responsibilities/Activities

• Assist the Sales and Marketing departments by identifying new relationships through established networks, ensuring customer satisfaction to create “reference-able” clients.
• Participate in company meetings, committees, employee events, client events, etc.
• Serve as a resource and backup to other departments as directed to manage backlogs and address problems.
• Conduct training and/or attend meetings to ensure thorough internal knowledge of client needs & specifications.
• Perform other necessary tasks as assigned by supervisor.
• Conduct all job tasks, duties, and interactions with professionalism, respect, confidentiality, a positive attitude, and in accordance with company compliance policies and applicable government regulations.
• Consistently support and demonstrate the company vision and values.
• Identify and communicate ideas for improved departmental and organizational efficiency, performance and continuous improvement efforts, especially lean or cost savings initiatives. 
• Completion and/or involvement in special projects.

Required Education, Skills, & Experience

• Associates degree or higher in Business Administration, Healthcare, or related field. 
• 3-5 years of account management or client facing experience strongly preferred
• 3-5 years experience related to healthcare or EMS billing and/or revenue cycle management strongly preferred
• Successful experience in healthcare billing and reimbursement, client account management, sales, or marketing
• Internal motivation and drive to learn and maintain knowledge of relevant payer, compliance and regulatory requirements and trends
• Critical thinking and analytic skills
• Comfort with public speaking to audiences of varying sizes and background
• Strong listening, decision-making, time management, communication, and critical-thinking skills
• Comfort with public speaking to audiences of varying sizes and background
• Proficiency with Microsoft Office Suite and web-based application platforms
• Willing and able to work extended hours as business needs require
• Ability to travel up to 50% 

Preferred Education, Skills, & Experience

• Bachelor’s degree in finance, healthcare, marketing, or another business-related field strongly preferred.
• Career history that demonstrates progressively increasing levels of responsibility
• Proficient in a variety of technology applications, including software packages and software-as-a-service–Salesforce.com, MS Project or Smartsheet experience

Working Environment/Physical Requirements

• Travel required, sometimes on short notice
• General office environment
• Typing, sitting, standing, walking, some light lifting
• Flexibility to work extended hours to support the business as required
• Use of basic office equipment such as computer, fax, printer, copier, telephone

Here is what our employees have to say about working here!

"Working with EMS|MC has allowed me to grow in more ways than I can quantify. Within my 10 years with the company, I’ve thankfully not only been able to grow from a coding specialist through 5 additional positions, but I continuously grow within my current role. Each client and role bring change, but we are well supported by leadership and by peers. EMS|MC houses a culture for its employees like no other. I’ve never met a peer or leader within EMS|MC that isn’t working towards the satisfaction of our teams and/or clients."

"The company does a great job in providing work-life balance and I feel genuinely cared for by the leadership.  I appreciate that every member of the leadership team is hands-on within our business and is not afraid to roll up their sleeves to get a job accomplished.  Many of our employees are great friends outside the organization which really speaks to the comradery that the teams have in working together for a common goal."

"It will be 6 years that I have been working with EMS|MC. I enjoy working for EMS|MC because the diversity of the group of people you get to work with is awesome. The training is top notch no matter what department you're hired to work in EMS|MC ensures you're equipped to do your job. EMS/MC offers professional growth and rewards their employees in unique ways."

"Working for EMSMC has been one of the best career changes I have made. There is so much opportunity for growth, development, exposure to great software and technology that no matter what you are doing now or want to learn in the future, there is plenty of options to get involved and grow. Outside of the opportunities your co-workers and teammates are willing to help and support you with tasks and are very responsive, knowledgeable, and always willing to help."