Account Management Manager jobs in Clearwater, FL

ACCOUNT MANAGEMENT REPRESENTATIVE:

Mission of the Role: The Account Management Representative is pivotal in driving sales by upselling and cross-selling to existing customers and contributing to organic growth through their own territory and supporting the outside sales team. This is accomplished by pre-qualifying inbound sales leads and marketing prospects and managing a current book of business. After 18 months of success in this role, the candidate would transition to an outside Sales Representative.

Key Duties & Accountabilities/Essential Functions:

• Understands SupplyOne's product offerings, main competitors, and position in the markets we serve.
• Conducts initial outreach to sales and marketing sourced leads via phone, email and social media by end of day of receipt.
• Outbound communication to prospective and existing customers
• Utilizes our lead qualification framework to assess prospect potential and Sales-Qualify leads within 24 hours.
• Maintains accurate and detailed records of all interactions in SalesPro.
• Processes and confirms purchase orders submitted by their customers while proactively upselling to maximize customer value and enhance customer relationships.
• Provides exceptional customer service, addressing customer questions and concerns promptly and professionally.
• Handles inbound calls and addresses any customer problems or concerns.
• Stays informed about industry trends and competitive offerings.
• Meets or exceed performance metrics.
• Commits to regular product knowledge development.
• Provides regular updates to marketing and field regarding trends and potential changes to target profiles.
• Various administrative tasks as necessary.
• 1Online (online portal administration.)