Account Management Manager jobs in Grand Forks, ND

Do you want to manage the largest heavy-asset industrial companies worldwide and be at the core of their digital transformation? 

Cognite is a trailblazer in the Fourth Industrial Revolution, helping our customers to make the data they already have do more. For the seventh year in a row, Cognite is undergoing rapid growth, and one of the teams seeing the most transformation is our Account Management team. 

What sets this role apart: 

Innovative relationships: Build not just relationships, but strong, long-term partnerships

Strategic Growth: go beyond sales- drive real, tangible growth for both Cognite and our clients. 

Trailblazing Liaison: be the connective tissue, and shape the narrative of our clients digital transformation

Value- centric approach: Contribute to our clients success by understanding and delivering on their digital aspirations. 

As a member of our Account Management team you will be responsible for helping our long-term customers realize the value of our products. In close partnership with the Customer Success team and extended support team, we strive for the achievement of our customer's business goals and the adoption of our product to drive greater ROI and satisfaction.

Your primary goal as a Account Manager will be ensuring that Cognite customers achieve their desired outcomes. This role reports to the VP of Account Management and will work closely with extended Sales and Customer Success teams in cross-functional account teams aligned around a specific customer

• Foster long-term relationships with your portfolio of assigned customers, connect with key executives, and understand clients' business requirements, and how they use Cognite to meet their need.
• Develop visionary account strategies and collaborating with cross-functional teams to bring them to life.
• Take center stage in executive-level engagements, showcasing the value Cognite brings to the table.
• Craft renewal and expansion plans that not only meet expectations but exceed them, in aligngment with Cognites Go To Market strategy.
• Identify and navigate renewal risks, turning challenges into opportunities.
• Actively contribute to elevating Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) to new heights.
• Collaborate with Customer Success and support teams to achieve customer business goals.
• Ensuring customer engagement with newsletters, webinars, and events;
• Assisting with high-severity requests or issue escalations as needed.

• Relevant bachelor's degree or relevant work experience for the role.
• 5 years of experience leading customer engagements as an account manager or related role.
• Proficiency in Account Management methodologies and practices.
• Commercial experience in renewals and/or upselling.
• Executive-level engagement experience.
• Strong communication and presentation skills.
• Familiarity with data contextualization technology and SaaS.
• Knowledge of heavy asset industries, e.g., oil and gas.
• Familiarity with Salesforce, Clari, Command of the Message and MEDDPICC is a strong bonus

• Receive competitive salary and benefits, including a pension plan, insurance, parental benefits, and much more.
• Join a team of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝.
• A highly modern and fun working environment with
• Sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more
• Flat structure with direct access to decision-makers, with minimal amount of bureaucracy
• Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
• Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.
• Gain perks like a paid mobile telephone subscription and broadband connection.
• Get access to extended private health services with Aker Care.
• Hungry? We’ve got your back. A subsidized lunch at the canteen is delivered by our chefs who specialise in options for both vegetarians and non-vegetarian, salads and hot soups every day
• Stay fueled between meals with snacks and drinks on the house. 
• Our own Cognite exclusive coffee bar ☕ with the friendliest baristas is here to brew coffee for coffee lovers, tea for tea lovers, smoothie for smoothie lovers, and the baristas creative concoctions when the mood strikes.
• We take your mental- and physical health seriously by having a broad health offering and a free membership to our fully-staffed gym on-site.
• A pet lover? Get the chance to meet Spot 🐶!

Why choose Cognite? 🏆 🚀

Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader! 🥇

What to do if you are interested?

Apply today! 

Please do not hesitate to connect with our Talent Acquisition Partner, Oda Danielsen at oda.danielsen@cognite.com or VP of Customer Success, Paulo Botura at paulo.botura@cognite.com if you have any questions.

Cognite is a global industrial SaaS company that was established with one clear vision: to rapidly empower industrial companies with contextualized, trustworthy, and accessible data to help drive the full-scale digital transformation of asset-heavy industries around the world. Our core Industrial DataOps platform, Cognite Data Fusion™, enables industrial data and domain users to collaborate quickly and safely to develop, operationalize, and scale industrial AI solutions and applications to deliver both profitability and sustainability. Visit us at www.cognite.com and follow us on Twitter @CogniteData or LinkedIn: https://www.linkedin.com/company/cognitedata

Equal Opportunity

Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion. 

We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.