Account Management Manager jobs in Lansing, MI

We are NeoPollard Interactive. Digitally born, player-focused, and proudly powering the most profitable iLottery programs in North America through our interactive games, powerful gaming systems, and comprehensive suite of player services. 

We are innovative. From inception, innovation has been the core of NPi. As one of the first iLottery platform providers in North America, we laid the groundwork — helping pioneer the introduction and successful launch of some of the first iLottery programs in the U.S. We deliver innovative solutions and cutting-edge technology to our partners with an industry-proven track record of revenue growth.

We are one-of-a-kind. The only Lottery supplier in North America exclusively focused on iLottery. We have one central focus; creating the most intuitive and fun iLottery experiences for players. Our sole focus drives our innovation and success in the iLottery space. 

We are industry experts. Serving the largest share of U.S. Lotteries that currently sell online with a track record of powering iLottery success through our state-of-the-art technology, top-performing game content, and innovative and comprehensive iLottery services.

We are NPi. Join us.

WHAT YOU WILL DO

As the Director of Account Management & Growth Strategy, you will play a pivotal role in shaping the future direction of NeoPollard Interactive (NPi) and help shape the evolution of the iLottery industry in North America. 

Reporting directly to the Vice President and General Manager of NPi, you will lead several account focused growth teams comprised of multi-disciplinary experts within NPi and across our parent companies (Pollard Banknote and Neogames). 

You will directly manage a team of dynamic and high performing Account Managers. You will provide visionary leadership to the account management team, fostering a culture of collaboration, innovation, and excellence.

Working directly with the General Manager, you will advocate for a growth mindset and be accountable for creating and managing annual customer growth plans that meet (and exceed) NPi revenue objectives.  

Working within the NPi and across our parent companies based in Canada and Israel you will create annual plans with key initiatives (internally and with the customer) that drive growth.  You will also ensure individual departments (Marketing, Product, Analytics, Finance, Account Management) are clear on their deliverables to support the growth plan.

Importantly you will work daily with our customers and within the business to motivate and monitor execution of plans and lead monthly KPI based check-ins to monitor progress to goal and recommend any adjustments/changes if necessary.

This position requires a versatile leader with excellent analytical and communication skills.  You will be able to demonstrate a proven track record leading teams within a matrixed organization and building trusted effective relationships with strategic customers.   Working alongside the GM and Vice President of NPi you will manage and develop customer relationships acting as an advocate for our customers and a point of escalation.

The ideal candidate for this role will understand the detailed nuances of the gaming and lottery industries and be an expert in building effective working relationships across multiple disciplines.

This is a key new role in the NPi business and for the successful candidate provides an excellent platform for career progression.

• Inspire and motivate the account management team through effective leadership, fostering a collaborative and high-performance culture that consistently exceeds targets and promotes collaboration.
• Mentor and coach team members to cultivate their professional growth, providing guidance, constructive feedback, and tailored development opportunities that enhance their skills and contribute to the overall success of the account management team.
• Develop and implement a comprehensive growth strategy for each of NPi’s customers that aligns with the company's vision and revenue growth goals.
• Collaborate with cross-functional teams to ensure seamless execution and delivery of annual growth plan, quarterly updates, and monthly reports.
• Working across the NPi team, you will lead a monthly cadence of growth meetings to review progress, critically assess the success of growth plans and recommend adjustments or pivots as may be required.
• Analyze market trends and competitive landscape to inform decision-making and optimize performance.
• Research and illuminate key trends affecting our business, laying out options and potential plans for addressing them.
• Establish and maintain strong relationships with key stakeholders, partners, and customers.
• Form business cases to pursue high-potential opportunities raised by the growth team.
• Other duties as assigned

WHAT YOU WILL BRING 

• Bachelor’s degree in relevant field; Master’s degree preferred.
• 10 years of experience in leading customer-facing organizations for B2B tech, SaaS or enterprise software company - iGaming or iLottery experience is preferred.
• Experience driving both low-touch and high-touch customer engagement activities to success, including management of customer issues and escalations.
• Strong empathy for customers and passion for revenue and growth.
• Exceptional leadership, collaboration, and interpersonal skills with the ability to motivate the execution of plans across departments.
• Proven success in leading teams within a matrixed organization is essential.
• Excellent communication skills, with the ability to convey complex ideas in a clear and compelling manner.
• An eye for detail, good with numbers and ability to track results.
• Adept at working with customers, building trusted and long-term relationships.
• Up to 50% travel

WHY WORK AT NPI?
We hire the best. 

We prioritize innovation.

We support and empower our team. 

 Join us as we continue to shape the future of the iLottery industry by delivering players’ favorite games across all channels and driving outstanding returns for good causes.

Our team member benefits include…

•       Comprehensive Health, Vision, and Dental Insurance 

•       Life Insurance & AD&D Insurance

•       401K Savings Program (With Competitive Corporate Matching for U.S. Employees)

•       Paid Vacation and Personal Time

•       Wellness and Employee Assistance Program (EAP) from Ulliance Life

•       Company-Provided Laptop and Cellphone

•       Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)

•       Quarterly Profit-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service

•       Fully Paid Parental Leave Program

ABOUT NEOPOLLARD INTERACTIVE

Born in the digital domain, NeoPollard Interactive LLC (“NPi”) is an award-winning supplier of best-in-class iLottery solutions to the North American lottery market. Serving the largest share of U.S. lotteries that currently sell online, NPi helped pioneer the successful introduction of iLottery in the U.S. and is North America’s proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions in support of generating incremental revenue for good causes through the online channel. NPi offers cutting-edge technology, a full suite of managed services, and the industry’s top-performing game content as part of its innovative and comprehensive approach to partnering for iLottery success. Jointly owned by Pollard Banknote Limited (TSX: PBL) and NeoGames S.A.(Nasdaq: NGMS)—both globally recognized industry leaders—NPi powers the most profitable iLottery programs. Visit us at www.neopollard.com.  

Pollard iLottery Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.