Account Representative, Sr. jobs in Columbia, SC

The Account Manager (AM) is a client facing position responsible for the overall client experience, as well as the leadership of assigned production crews.  The AM manages their assigned maintenance portfolio in accordance with Yard-Nique Customer Service ideals, Quality standards and Contract protocol. 

Responsibilities  

• Build and maintain proactive communication and positive business relationships with all clients, property managers, HOAs and other stakeholders to ensure retention in accordance with Yard-Nique standards. 
• Manage maintenance contracts and execute maintenance production schedules to meet or exceed contract specifc expectations.  
• Proactively conduct property evaluations and client meetings to asses needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested. 
• Identify and provide enhancement ideas and solutions to customers; partner with Sales team in identification of new opportunities. 
• Manage monthly budget, reporting and account billing according to established procedures; coordinate with internal partners to ensure resolution of issues. 
• Maintain inventory of materials and equipment for assigned crews; report immediate needs to Branch Manager and provide accurate monthly reports, as required. 
• Adhere to Maintenance Division facilities opening and closing procedures. 
• Provide leadership to landscape maintenance crews comprised of 3-5 employees. Effectively utilize labor and other resources to adequately meet coverage plan requirements.  
• Oversee and direct work of Crew Leaders to ensure work is is completed in an efficient manner, in accordance with established schedules.  
• Ensure all employee time worked is recorded accurately prior to approval. 
• Establish and maintain safety and security at jobsites for all employees and customers at all times. Partner with HR and senior management to report violations, hazards, and needed safety resources. 
• Administer all performance management tasks and activities, to include: annual review process, providing on-going feedback and coaching, on-the-job training, administering discipline as needed, etc.  
• Partner with HR to ensure a positive employee experience from on-boarding through exit.  
• Work collaboratively with peers and Yard-Nique senior leadership team on various projects and initiatives.