Account Representative, Sr. jobs in Evansville, IN

Job Description

Essential Functions

• Establishes new utility services; assists new customers to initiate service; schedules turn-on.
• Establishes and updates customer account files; requests initial and final bills; completes read-in and read-out forms and customer account cards; establishes phone and automatic read-in service.
• Posts information in utility accounts and data-base files on meter cut-ons, cut-offs, reconnections, and service adjustments for customer accounts.
• Calculates advance payments and penalties; provides duplicate bills; generates bills for returned checks; and posts adjustments to bills.
• Responds to inquiries and complaints from customers and the general public regarding location of utility meters, status of payments, fee schedules, billing procedures, and service information from other utility companies.
• Writes check tickets for complaints on utility readings and possible utility leaks; writes letters of credit for customers; responds verbally or in writing to utility inquiries.
• Contacts various utility departments for initiation and reconnection of service, meter readings, and removal of meters from designated properties.
• Posts meter readings on utility tickets; prints read-in and read-out tickets; posts utility charges to billing control sheets; and prints and/or copies utility bills, read-in and read-out notices, service vouchers, and other forms.
• Receives and processes payments for utility accounts, ad valorem property taxes, city licenses and permits, parking tickets, and others.
• Enters computer data and runs reports related to fuel usage, city work orders, customer information and account data.
• Sorts checks; puts in numerical order.
• Maintains and labels utility account registers.
• Completes sanitation cards for service interruption and changes.
• Performs computer inquiries to verify customer names and addresses and to obtain account information needed by various departments.
• Operates computer terminal, printer, typewriter, facsimile, copier, calculator, and telephone in performing customer service duties.
• Maintains files for customer accounts, work orders, utility cards, vouchers, and other documents.
• Makes payment arrangements and applies vouchers from agencies to utility accounts.
• Maintains regular and predictable in person attendance during regular business hours of the City of Henderson is required.
• Must undergo and successfully complete drug test and alcohol screening prior to employment and undergo and successfully complete future drug test and/or alcohol screening pursuant to the City’s Drug and Alcohol policy.

Benefits include but are not limited to:
Health Insurance
Group Life Insurance
Dental Insurance
Vision Insurance
Cancer Insurance
Disability Insurance
Accident Insurance
Critical Illness Insurance
Retirement

Paid time off includes, but is not limited to:
Vacation
Sick time
Personal time (full time employees only)
Holidays (for eligible employees)

Benefits are subject to change