Account Representative, Sr. develops relationships with mid-sized clients to increase revenue. Pursues relationships with potential new accounts and identifies business opportunities to upsell services/products to current and new businesses. Being an Account Representative, Sr. drives retention and growth among customers by understanding their business needs and helping them succeed. Has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs. Additionally, Account Representative, Sr. maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal. Advises internal teams on product and service improvements/suggestions based on client feedback. Provides sales quotes and responds to requests for proposals. Typically requires a bachelor's degree. Typically reports to a manager. The Account Representative, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an Account Representative, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
The Account Representative (AR) is responsible for working in conjunction with the Account Lead (AL) in the day-to-day management of projects on multiple accounts. The AR will develop and maintain a working knowledge of company processes and client accounts in order to provide internal support and client back-up when AL is unavailable. Day-to-day responsibilities include moving projects through the agency, preparing project status reports, proofing, scheduling and set-up of internal project initiation/input meetings, client meetings, assisting with billing, tracking, and client contact reports.
GENERAL PURPOSE:
Internal and external support for account management, project management and proactive problem resolution.
ESSENTIAL FUNCTIONS:
Client Knowledge/Contact
Account Support
Administration
Project Coordination
KNOWLEDGE/SKILLS/ABILITIES:
Required:
Preferred:
Travel:
Supervisory Responsibilities:
Physical Demands
While performing the duties of this position, the Associate is occasionally required to move about the office, use computers, phone, video conferencing and other general office equipment. The Associate must occasionally lift up to 20 pounds.
Work Environment
The noise level in the work environment is usually moderate.
General sign-off: The Associate is expected to adhere to all company policies.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
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