Account Representative, Sr. develops relationships with mid-sized clients to increase revenue. Pursues relationships with potential new accounts and identifies business opportunities to upsell services/products to current and new businesses. Being an Account Representative, Sr. drives retention and growth among customers by understanding their business needs and helping them succeed. Has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs. Additionally, Account Representative, Sr. maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal. Advises internal teams on product and service improvements/suggestions based on client feedback. Provides sales quotes and responds to requests for proposals. Typically requires a bachelor's degree. Typically reports to a manager. The Account Representative, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an Account Representative, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
PRIVATE INDUSTRY COUNCIL OF WESTMORELAND/FAYETTE, INC.
JOB DESCRIPTION
PAGE 1 OF 2
POSITION: ACCOUNT REPRESENTATIVE
PURPOSE: Promote PA CareerLink® programs and services to businesses and coordinate employment openings through the website.
Promote Title 1 programs and services to businesses and coordinate employment openings through the PA CareerLink® website.
QUALIFICATIONS:
Education: Associate’s or Bachelor’s Degree in Business, Marketing, Public Relations, or related field with a
commitment to obtain a National Family Development Credential within 18 months of hire.
Experience: 2 years in public relations, selling, vocational counseling, and/or job placement experience.
Skills, Abilities, and Knowledge:
a. Problem solving ability where independent judgment may be required
b. Well organized and accountable
c. Ability to work independently with little supervision
d. Excellent interpersonal skills
e. Effective oral and written communication skills
f. Machine operation including calculator, photocopier, etc.
g. Intermediate to advanced computer knowledge and skills.
REPORTS TO: Workforce Manager, Employment Training Supervisor, and/or Project Supervisor
SUPERVISES: None
JOB REQUIREMENTS and ESSENTIAL JOB DUTIES to be performed with or without reasonable accommodations:
Mental Concentration: Considerable concentration intermittently
Interruptions: Occur constantly
Physical Efforts: Light physical effort in a predominately sitting position. May include standing, sitting, bending,
stooping, lifting, grasping, and stretching.
Special Demands: Driving, traveling and potential eye strain.
Special Requirements: Current Act 34 clearance documentation at hire. Valid PA driver’s license, verification of
car insurance coverage, as well as reliable transportation (validated yearly minimum)
Alternative hours, alternative locations.
Duties may include any or all of the following: This list is intended to be representative.
01. Monitor new/current job orders with a focus on targeted industry clusters
02. Perform applicant searches to identify potential employees for businesses
03. Contact job seekers obtained from applicant searches to discuss job openings and identify specific skills and interests of job seeker prior to referral
04. Offer core assessment and explanation of available services to customers assisted in job matching
05. Contact employers to promote qualified job seekers
06. Follow-up with employers and job seekers throughout referral/placement process
07. Place job seekers in employment
08. Make referrals to other services based on job seeker needs
09. Maintain records and prepare reports as needed
10. Attend meetings and seminars as a representative of the organization
11. Coordinate marketing and recruitment activities
12. Complete forms, timecards, and other paperwork as required
13. Assist in special projects or assignments as directed
Revised 1/2024
ACCOUNT REPRESENTATIVE PAGE 2 OF 2
CORPORATE EXPECTATIONS:
Every employee of the Private Industry Council of Westmoreland/Fayette, Inc. is an ambassador that influences the public’s impression of our organization. As such, every employee is expected to demonstrate the following attributes: Commitment, Enthusiasm, Flexibility, Positive Attitude, Proactive Approach, and Teamwork. These qualities are important to both individual and corporate success.
PAY GRADE: HOURLY WAGE: HOURS PER WEEK: 37½
D-1 $18.10 – Associate’s
Job Type: Full-time
Pay: $18.10 - $20.35 per hour
Expected hours: 37.5 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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