Account Representative, Sr. jobs in York, PA

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more

About the Position

Glatfelter Claims Management is seeking a new Sr. Accident & Sickness Claims Representative for our claims unit that handles injury and illness claims for emergency responders. This position will handle claims from first report to conclusion, including some litigated claims, as well as control indemnity and expense amounts.  This is a hybrid position working a minimum of three (3) days per week in the York office.

What We’re Looking For

• Candidates should have a secondary school education with at least five (5) years of experience handling workers compensation claims, accident and health claims, or appropriate transferrable experience in a related field. 
• Must possess excellent customer service skills, knowledge of insurance coverage, and an understanding of fair claims handling practices. 
• Advanced knowledge of legal processes
• This position requires effective communication and negotiation skills, strong organizational skills, ability to compose letters explaining complex issues.
• Ability to prioritize and complete required daily tasks while maintaining a high level of customer service. 
• Advanced ability to read and interpret insurance policies and make appropriate decision grounded on those interpretations.
• Multiple state adjusting licenses are required. Licenses not held at the time of hire must be obtained within an aggressive period of time upon hire.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. 

Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.