Account Services Representative jobs in Dallas, TX

Responsibilities

SUMMARY

 Follows detailed and standardized procedures including processing Indirect Auto Loan and Mortgage Account Opening, Check Processing, Member Share Drafts, Remote Deposits, Closed Accounts, Insurance Documents, and End of month GL Settlements. Follows detailed and standardized procedures including processing ancillary Guaranteed Asset Protection (GAP) Claims. Performs other Account Services duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned:

• Indirect Account Opening - Performs the primary function for new Indirect Auto Loan membership account opening.  Reviews new auto loan membership account applications from the Lending Department, ensures exception are cleared, and obtains approval or waivers from the BSA Specialist when necessary prior to opening the account.  Updates the Lending database and Velocity system application.
• Mortgage Indirect Account Opening – Performs the backup function for new Mortgage account opening.  Reviews the Membership and Connex applications and obtains additional required documentation from the Mortgage Loan Processors as needed.  Obtains approval from the BSA Specialist when necessary before opening the account.
• Processes member return deposits, loan payments, member share draft returns and exceptions, member in-clearings and exceptions and incoming and outgoing check adjustments within 24 hours of notice.
• Perform Federal Reserve Adjustments for various share draft transactions.
• Completes IP Daily Processing and balances. Maintains the free images in ImagePoint archive to a 5 day window.
• Remote Deposit Capture posting and balancing
• Works PRISM and SRMS cases related to check processing for GL balancing and member account corrections.
• Remote Deposits - Performs the primary function for Remote Deposits to processes members’ scanned deposit checks. Utilizes ImagePoint system to post deposit checks to members’ accounts. Determines applicable Regulation (Reg) CC Check Hold decisioning, and assists MSRs and members with Remote Deposit processing related matters.
• Processes all closed account requests that are submitted through the mail.
• Reviews insurance documents that are received by the credit union and separates documentation out by collateral type. Forwards all vehicle related documentation to SWBC for CPI Tracking.
• Performs the primary function for Guaranteed Asset Protection (GAP) Claim Processing.  Initiates ancillary GAP claims for Direct and Indirect loans, Warranty Cancellation requests and other refunds received from auto dealerships or insurance companies.
• Communicates with GAP claim underwriters, auto dealerships and insurance companies on related GAP claims as needed.
• End of Month (EOM) general Ledger settlement – Performs and/or oversees end of month loan add-on products settlement and General Ledger (GL) reconciliation 
• Assists with the FISupport requests from SWBC, reviews and provides the correct information regarding collateral description, VIN verification, Total loss, Repo or payoff situations.
• Participates in the Account Services Department cross training presentations and procedure updates. Cross trains to perform other Product Management duties as assigned.

• Requires a familiarity with a wide variety of concepts, practices and procedures that rely on experience and sound judgment for compliance, execution and mitigation of risk.  Ability to work independently with a sense of urgency and has the ability to prioritize multiple tasks and/or projects as needed.

• Responsible for maintaining a working knowledge of computer equipment and software required including Microsoft Word, Excel, etc.

The salary range for this position is $20.12/hr. - $25.25/hr. and is based on experience. 

Qualifications

EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.

Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity PostersAdvancial Federal Credit Union participates in the Electronic Employment Verification process.  Please click here for more information.If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you’d like to view a copy of the company’s affirmative action plan, please complete this form.

Overview

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.

At Advancial, we always strive to provide the best service and products to our members because we love what we do.  We work together to build a culture that promotes a positive employee experience.  We’ve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because we’re serious about building fulfilling careers and not just day jobs.

We invite you to learn more about this position and what Advancial has to offer by completing our online application.