Account Services Representative provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Account Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Patient Services Representative
Full-Time
Manistee, MI
Wage Range $18-$20
Position SummaryAs a valued member of our team, our Patient Services Representatives (PSRs) play an integral role in creating lasting impressions that promote a positive patient experience. The PSR role is essential in building a patient-centric culture that fosters loyalty and trust within the communities we serve. As an organization, we believe in our mission and expect all team members to model MCDC’s culture, values, and best practices through “Exemplifying Excellence.”
Knowledge, Skills, Abilities
• Strong interpersonal and oral-communication skills.• Have a desire to learn and grow professionally.• Ability to work with interruptions and to manage multiple priorities.• Ability to meet deadlines.• Ability to work unsupervised.• Computer skills i.e. Microsoft Word, Excel, Outlook, and Internet.• Ability to operate office equipment i.e. Calculator, fax, copier, scanner, credit card terminal, multiple phone lines.• Ability to always maintain a professional demeanor.• Strong problem solving and presentation skills.• Leadership skills i.e. professionalism, discretion, integrity, honesty, and dedication.
Typical Duties and Responsibilities
• Greet patients and visitors professionally in-person and over telephone.• Coordinate effective scheduling and confirmation of appointments.• Assist in the coordination of incoming and outgoing patient referrals.• Ensure patient chart accuracy and the collection of required documentation and consents.• Verify patient insurance and eligibility, and collect payments as required.• Notify providers of patient arrivals and assist in presenting pertinent patient information.• Assist patients with the check-in and check-out process.• Confirm all future appointments and assist in scheduling follow-up treatment.• Promote patient satisfaction.• Maintain financial records and perform daily and weekly deposits.• Ensure compliance with MCDC policies, as well as State, Federal, and other regulatory agencies.• All other duties as assigned.
Job Specification
• High school graduate or equivalent.• Dental or customer service experience preferred.Patient Services Representative June 2023
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