Account Services Representative jobs in Providence, RI

Business Account Specialist

Job Summary : Talent Software Services is in search of a Business Account Specialist for a contract position in Providence, RI.

Opportunity will be one year with a strong chance for a long-term extension.

Position Summary : Looking for a customer-facing professional who will own and manage the relationship with complex, expedited and simplified distributed generation applicants throughout the company’s end to end interconnection process.

Successful candidates will have strong technical and project management skills, enabling customer sponsored Distributed Generation projects to be interconnected cost effectively, within state regulated timelines, while achieving high customer satisfaction.

The professional will act as the customer’s primary point of contact guiding them through regulatory, legislative and technical obligations, obtaining and interpreting technical documentation, performing preliminary screenings / feasibility reviews as necessary, drafting contractual agreements, and coordinating complex Distributed Generation projects with multitude of internal and external stakeholders throughout the construction process.

As a Distributed Generation subject matter expert, the candidate will also be expected to provide outreach and educate others on Distributed Generation initiatives.

This position may also get involved in the preliminary (Step 0) stages of large complex electric projects in assisting customers with evaluating the feasibility of such projects.

Primary Responsibilities / Accountabilities :

Manage DG projects with customers, external vendors, contractors and consultants to ensure timely delivery of utility services and completion of the project.

Develop and maintain effective relationships with network strategy, account development, inside and outsides sales, regulatory, energy product & program management, jurisdictional teams and external vendors in order to facilitate communications, integrate work and ensure the successful delivery of company’s products and programs.

Challenge existing policies and procedures to continuously seek ways to enhance customer service and cost-effectiveness.

Ensure projects are following appropriate accounting procedures.

Provide energy efficiency and growth leads to the sales organization as applicable.

Update and maintain company websites with latest program information.

Represent client as needed in various industry associations

Qualifications :

Familiarity with power system components, engineering concepts, project management and interconnections.

Experience with renewable energies and utility industry a major plus.

Demonstrated project management skills

Knowledge or willing to understand various regulatory policies and interconnection related standards.

Able to read schematics, one-lines and recommend / oversee changes to documentation

Working knowledge of Geographic Information System (GIS) or ability to be trained.

Proficient in using Microsoft Office software products.

Experience with Salesforce a plus

Experience with utility electric and gas construction a plus.

Excellent organizational, verbal and written communication skills.

Ability to represent the company in meetings, seminars and present materials as needed.

Ability to develop proficiency with the Rhode Island Interconnection tariffs, especially as they relate to Distributed Generation

Demonstrated superior customer service and analytical skills

Demonstrates the ability to interpret information and analyze relationships among several parts of a problem or situation in order to clearly articulate the findings and anticipates obstacles and thinks ahead about next steps.

Understands and identifies training or developmental needs of others and has the ability to design and establish new programs of work to support them.

Support and be part of a team environment.

Demonstrates strong interpersonal skills including human resource management, negotiations and communications. Let’s people affected by a decision know what’s happening and is able to clearly articulate reasons for a decision.

Understands theory behind policies and processes and demonstrates the ability to challenge existing processes and ways of working e.

g., taking action to avoid future crisis or create opportunities to improve existing practices.

Excellent organizational, data management and computer skills

Prior work experience in reviewing and discussing CHP / DG feasibility reviews, system impact studies and working successfully with consulting engineers and contractors preferred.

Understands the importance of procedures and standards of working and demonstrates the ability to give directions or demonstrations with clear reasons and rationales.

Be a coordinator for technical DG items that may arise with the client customer base.

Good knowledge of DG system design practices and installation standards.

If this job is a match for your background, we would be honored to receive your application!

Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!

Last updated : 2024-03-24