Account Services Representative, Sr. provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative, Sr. resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative, Sr. identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Account Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Responsibilities vary but are along the lines of:
- Call scheduled appointments with clients on time.
- Review analytics on clients google business profile and dashboard.
- Provide suggestions and tips to improve their online visibility.
- Provide excellent customer service by addressing client inquiries and concerns.
- Maintain accurate and up-to-date records of appointments and client information.
Skills:
- Knowledge about google analytics is wanted but not required.
- Strong communication skills.
- Proficient in using computers.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Excellent organizational skills with attention to detail.
Note: This job description is for an Account Manager. The primary responsibilities revolve around taking scheduled calls with existing clients, going over their profile and dashboard, providing them up to date analytics and suggestions based off their online visibility. Along with listed responsibilities, other tasks will vary, this position is centered around client retention. Strong communication skills, phone system proficiency, multitasking abilities, and the ability to work well under pressure are essential for success in this role.
!!!!THIS IS NOT A REMOTE POSITION!!!!
Job Type: Full-time
Pay: From $500.00 per week
Schedule:
People with a criminal record are encouraged to apply
Experience:
Ability to Commute:
Work Location: In person
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