Account Services Representative, Sr. jobs in Nashville, TN

The working hours are as followed:

Monday and Tuesday 10:30am-7:00pm CST and Wednesday through Friday 8:00 am (or 8:30 am) to 4:30 pm (or 5:00 pm) CST

Rewards for Doing Work That Matters – What’s in it for you:

• Starting pay: $15.00/hour with monthly bonus opportunities.
• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
• Paid vacation days
• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
• Promotional opportunities
• An employee-friendly environment focused on patient satisfaction

Essential Duties and Responsibilities

(List in order of importance or percentage of time spent on the particular responsibility – High to Low)

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Make outbound calls and take inbound calls by utilizing Autodialer and attempt to obtain balances from customers
• Effectively analyze accounts in order to assist with questions using FACS and Athena
• Effectively communicate with teammates and management
• Handle all inbound and outbound calls with courtesy and professionalism

Required Education: High school diploma or general education degree (GED)

Preferred License/Registration/Certification: NHCA Collector Certification

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other Qualifications

Ability to navigate through the internet using internet search tools

Preferred knowledge of CPT/ICD-10 coding

Preferred experience in a physician/clinic setting

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Education

• High School or better