Account Services Representative, Sr. jobs in New Bedford, MA

WE ARE A PRODUCT COMPANY.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we’ve been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, “Autograph your work with excellence.” We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do – from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

Summary: The Account Services Representative I is responsible for front-line communication with our customers and consumers re: all product, program, and availability information. Will have between 12-24,000 contacts with customers in the course of a year.

Responsibilities:

• Assist customers/sales reps by entering/changing orders, and advising them of sales programs.
• Answer customer/consumer inquiries re: product performance, construction, & availability.
• Administer sales programs by consistently applying proper terms/discounts to each order.
• Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
• Coordinate special requests with other depts to ensure orders ship as requested.
• Support Sales, Mkt. & Leader Depts by managing/reporting on special projects.
• Analyze current processes/procedures & identify/implement ways to improve
• Assist in training and development of new members of the CS Dept.
• Represent Acushnet Company at special events & answer participants' questions
• Recognize trends and call attention to unusual activity encountered.

Requirements:

• 2 years college, AS or BS Degree preferred
• 2-4 years experience in Customer Service / Golf industry required or 1 year as an Acushnet Company Associate CSR. Selling experience preferred;
• Able to sit for long periods of time and listen/talk on the telephone. Use a PC for good portion of the day. Maintain knowledge of confidential prices/programs and account credit status.