Account Services Representative, Sr. jobs in Petaluma, CA

The CSR will work closely with the veterinary staff and all other departments within the hospital as well as with clients. Primary responsibilities will include scheduling appointments, providing hospitalized pet updates to clients, cashiering, and medical record maintenance. These duties include, but are not limited to:

• Answering phone calls and documenting conversations in patient's charts.
• Assisting veterinary staff in scheduling appointments and procedures
• Helping to facilitate cases/admits/transfers from referral veterinarians
• Communicating with clients regarding updates, appointments, and estimates
• Entering client and veterinarian information into the electronic medical record
• Delivering messages to doctors and clients effectively and in a timely manner
• Cashiering
• Showing clients and their pets to the exam rooms
• Confirming appointments and client call backs
• Maintaining cleanliness of the front offices, exam rooms and reception
• The ideal candidate should possess the following traits and skills:
• Reliable
• Clear communication skills
• Problem solving skills
• Follow through*
• Customer service skills
• Ability to multitask
• Team player
• Ability to prioritize
• Ability to maintain focus in a busy and noisy environment
• Flexible
• Proactive with a great sense of initiative
• Able to follow directions
• Compassionate, easy to approach and pleasant
• Attention to detail*
• Computer literate

Job Type : Full-time. Salary is commensurate with experience

Experience: Interested candidates should have familiarity with Windows based computer programs, handling financial transactions, and routing phone calls. It is preferred that persons have a minimum of 1-year customer service-related experience and a high school diploma or G.E.D.

**Minimum 2 years of veterinary client service experience is required, emergency/specialty experience is preferred**

We are hiring for day, swing, and weekend positions

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• Holidays
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)
• Veterinary experience: 1 year (Required)

Work Location: In person