Account Services Representative, Sr. jobs in Queens Village, NY

Description

HEARTSHARE HUMAN SERVICES OF NEW YORK

Senior Direct Support Professional

Reports to: Program Supervisor

Supervises: Direct Support Professionals

Job Description

The Senior Direct Support Professional (SDSP) is responsible for the overall supervision of his/her group or shift, including the services being provided to the individuals as well as supervision of staff. It is the Senior DSP’s responsibility to maintain the staff’s focus on maximizing both program services and personalized community inclusion opportunities for individuals, as well as providing for their overall physical and emotional well-being.

Duties and Responsibilities

Under the supervision of Immediate Supervisor, the Senior DSP will:

1. In conjunction with the Program Planning Team (PPT), assist in developing and writing services, goals and outcomes for individuals based on the input of all relevant parties (the individual, his/her family members, MSC or case manager, DSPs who know individual well, etc.). Ensure that services, goals and outcomes reflect what the individual wants for himself/herself. Goal development process to include task analysis and methods for carrying out agreed upon goals. Goals to be reviewed monthly and/or updated/revised as determined by program specific responsibilities.

2. Supervise Direct Support Professionals in implementing agreed upon goals/valued outcomes and assisting them in training/teaching individual program participants. Ensure that supports are provided with consideration for each person’s individualized needs and routines.

3. Participate in the PPT meetings for individuals for whom you are responsible and prepare written and/or oral progress reports per specific program responsibilities.

4. Work with supervisor in scheduling direct support professionals as required in your position.

5. Assist in maintaining positive communications with family members, advocates, and service providers as per program needs.

6. Engage in ongoing and timely supervision of assigned Direct Support Professionals, including observations, individual monthly staff supervision and annual performance appraisals. Complete probationary evaluations within identified timeframe of 6 months for new staff.

7. Provide in-service training for assigned Direct Support Professionals, as required and deemed appropriate by supervisor. Provide ongoing training to staff with regard to appropriate professional behavior, both at the program and while in the community. Participate in orientation of new staff by modeling direct services in program. Take advantage of and use every opportunity for the “teachable moment.” Ensure that assigned staff adheres to agency mission, vision, values, policies and procedures.

8. Document necessary information and data in areas such as medical, behavioral, individualized services, goals and outcomes, fire safety, vehicle logs, community inclusion, communication books, etc., ensuring their accuracy and completeness.

9. Ensure and provide appropriate levels of supervision for each individual within your group or shift on an individualized basis.

10. Oversee and implement individuals’ plans, consistent with their specific services, goals and outcomes. Participate in the planning and implementation of activities, both at the program and in the community, that address these goals and outcomes.

11. Promote choice and self-determination to support individuals to direct the course of their own lives.

12. Respect and affirm the human rights, civil rights and responsibilities of the people supported.

13. Ensure that supports are provided with consideration for each person’s individualized needs and routines. Support and teach individuals according to their services, goals and outcomes. Actively engage individuals in skills development, socialization and task participation across all settings.

14. Promote and support the inclusion of individuals in their community according to their unique needs, interests, and desires. Model and encourage interaction between individuals and community members. Foster individuals’ personal growth by assisting them in forming and maintaining friendships with neighbors, co-workers and peers.

15. Participate in staff meetings, in-service training and on-site workshops as required for professional growth and development. Attend external trainings and workshops at direction of direct supervisor or program management. Maintain certification in AMAP*, CPR/First Aid and SCIP, as required. *Note: Failure to maintain AMAP certification can result in removal from full time employee status.

16. Transport individuals or assist them in taking public transportation, as required.

17. Oversee and participate in planning recreational activities and outings.

18. Follow all agency policies and procedure, as well as state and federal regulations, to maintain compliance. Complete all written reports and documentation on a timely basis.

19. Actively engage in all program services such as toileting, showering, behavioral interventions, community inclusion, emergencies, meal prep, physical plant cleanliness, etc. as needed and required.

20. Safeguard and respect the confidentiality and privacy of all individuals.

21. Report all incidents to program management immediately upon discovery as per HeartShare policy and OPWDD & Justice Center requirements.

22. Ensure equipment and supplies are appropriately and safely stored.

23. Clean as frequently and thoroughly as necessary to meet program cleanliness standards. Report any hazards or unsafe conditions immediately to supervisor.

24. Maintain professionalism by using positive approaches when handling difficult situations. Avoid gossip and negative discussions. Be flexible and adapt to change.

25. Advocate appropriately and professionally on behalf of individuals.

26. Serve as a role model for individuals and co-workers. Abide by division’s dress code. Conduct oneself in a professional manner at all times.

27. Remain sensitive, respectful and responsive to cultural differences of all individuals, program staff and the surrounding community.

28. Undertake any additional tasks and initiatives as per the specific needs of the programs and individuals and as assigned by supervisor.

29. Meet or exceed the DSP Core Competencies Standards by the end of the 1st year of employment.

Please note that this job description can be amended at any time due to changing program needs.

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.

About HeartShare

Who WE ARE:

For over one hundred years, HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team, now 2,100 employees and growing, helps individuals develop to their fullest potential and lead meaningful and enriched lives.

To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us onTwitterLinkedInYouTubeInstagramFacebook

#heartwithus

Qualifications

Qualifications

· Minimum of high school diploma or GED, with preference given to those with Bachelor’s degrees, Associates Degrees or some college credits. (Note: Salary scale commensurate with highest level of education completed.)

· Minimum one year experience working with individuals with developmental disabilities.

· Driver’s license preferred.

Benefits

What we offer once YOU join our growing family:

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Paid time off (holidays, vacation in accordance with school calendar, sick and personal)
• Professional development opportunities
• Team environment
• Medical and dental benefits
• Employer-paid life insurance
• Optional insurance (life, disability, etc.)
• 403(B) retirement plans
• Flexible spending account (dependent care, medical, parking, and transit)
• Employee assistance program

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.

About HeartShare

Who WE ARE:

For over one hundred years, HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team, now 2,100 employees and growing, helps individuals develop to their fullest potential and lead meaningful and enriched lives.

To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us onTwitterLinkedInYouTubeInstagramFacebook

#heartwithus