Account Services Representative, Sr. provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative, Sr. resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative, Sr. identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Account Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Hourly Range: $15.50 to $18.00 an hour, which is based on various factors including skills abilities and work experience.
The account representative is responsible for providing highest level of service, while keeping in contact with past due amounts on past due accounts in a professional matter, and by abiding by all Federal and state laws, and company policies and procedures.
Experience/Education:
Previous retail or customer service experience
High school diploma or G.E.D. preferred or equivalent combination of education and experience
Skills:
Active listening and monitoring
Computer and Internet abilities
Effective verbal and written communication skills
Bilingual Spanish, preferred | Additional language skills, a plus
Ten key skills
Abilities:
Ability to work a flexible schedule, including weekends and holidays| Retail store environment may require late evening hours
Dependability | Collaborative | Teamwork
Strong attention to detail | Organizational | Active Listening
Ability to occasionally lift and/or move up to a minimum of 20 pounds and pull/push up to 30 pounds
Essential Duties:
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0 Account Services Representative, Sr. jobs found in San Bernardino, CA area