Account Services Representative, Sr. provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative, Sr. resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative, Sr. identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Account Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
GENERAL SUMMARY:
Under the direction of the Business Office Manager, the Patient Account Representative is responsible for the coordination of all necessary billing documents and the processing of third-party payor bills.
Assigned duties are implemented in a manner appropriate to the age-specific needs of the patients served.
Type of supervision exercised: none. Jobs reporting to this position: none.
EDUCATION:
High School graduate or equivalent is required.
Bookkeeping and accounting courses preferred.
WORK EXPERIENCE:
Minimum of one (1) year in health care business office setting required.
Experience in hospital/medical billing preferred.
SPECIAL EMPLOYMENT REQUIREMENTS:
Must possess exceptional organizational skills.
Ability to perform detailed work, and to do mathematical calculations rapidly and accurately required.
Must be able to demonstrate proficient personal computer skills.
Ability to type 40 WPM accurately required.
Good verbal and written communication skills and interpersonal skills required for effective interaction with management, staff, patients, and outside agencies.
PHYSICAL DEMANDS:
Sedentary Work: duties require exerting up to 10 lbs. of force occasionally (approx 10-33% of shift) and/or a negligible amount of force frequently (approx 33-66% of the time) to lift, carry, push, pull, or otherwise move articles such as files.
Involves sitting most of the time, but may involve walking or standing for brief periods of time.
Ability to transport self throughout facility is required.
May produce visual fatigue.
ACCIDENT OR HEALTH HAZARDS:
No unusual accident or health hazards inherent in position.
WORKING CONDITIONS:
Works in a well-lit office environment.
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