Account Services Representative, Sr. provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative, Sr. resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative, Sr. identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Account Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Full Time Monday through Friday 8:00AM to 4:30 PM, flexible - Work From Home Opportunity
This position will be working out of our 5824 Widewaters Parkway location.
Job Responsibilities / Knowledge:
The Account Representative position requires a broad knowledge of payer rules, medical terminology, ICD-10, CPT, coding edits and insurance contracts. Responsibilities include working aged accounts for insurance receivables, answering insurance questions for patients, sending electronic claims submissions, working exceptions from auto payment posting, along with exceptions from ECS submissions, appealing negative decisions and working insurance denial.
This position requires excellent customer service skills, excellent communication skills both verbally and in writing. Dependability in regard to arriving on time and staying focused during the workday and be able to maintain patient confidentiality.
Does various other duties as directed by the billing managers, supervisors or team leaders.
Working at SOS, 17 PTO Days Annually, 7 1/2 Paid Holidays Monday – Friday work week, Medical and Dental Benefits, 401K, Life Insurance, LTD.
SOS is an EOE. No phone calls please.
Benefits Working at SOS
Pay Range: $16.00 to $21.80
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