Adjustment Clerk reviews and follows up on customer complaints regarding account balances and uncredited items. Analyzes associated documents and makes necessary adjustments to accounts and/or recommendations to resolve customer issues. Being an Adjustment Clerk communicates results of findings to customer. Requires a high school diploma or its equivalent. Additionally, Adjustment Clerk typically reports to a supervisor or manager. The Adjustment Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Resp & Qualifications
PURPOSE :
We are looking for an experienced professional to live and work remotely from within the greater Baltimore / Washington metropolitan area.
The incumbent will be expected to come into a CareFirst location periodically for meetings, training and / or other business-related activities.
Acts as an internal population health expert to engage members to drive improvement in NCQA HEDIS measure performance. Provides advanced knowledge to support effective partnership with provider entities and guidance on the appropriate quality measure capture and all chronic conditions are captured at the highest level of specificity to ensure Risk Adjustment Revenue is accurate and reflective of true managed care needs.
Utilizes extensive HEDIS and coding knowledge, combined with medical policy, credentialing, and contracting rules knowledge to help build the effective guides and resources for providers on the expected methodologies for billing and code submissions to maximize quality outcomes and STARs outcomes while not compromising payment integrity.
Note : We are looking for an experience professional who is willing and able to work onsite with health care system partners in the greater Baltimore metropolitan area as an embedded team member.
In addition, the incumbent will be expected to come into a CareFirst location periodically for meetings, trainings, and / or other business-related activities.
ESSENTIAL FUNCTIONS :
Conducts member outreach for appointment scheduling and collaborates with provider to ensure closure of quality and risk adjustment gaps in care.
Consults on proper coding rules in value-based contracts to ensure appropriate quality measure capture and proper use of CPT and ICD10 codes.
Supports to use of alternatives and solutions to maximize quality payments and risk adjustment.
identifies areas for improvement and clarification for better operational efficiency. Provides problem solving expertise on systems issues if a code is not accepted.
Troubleshoots, make recommendations and answer questions on more complex coding and billing issues whether systemic or one-off.
Supports and contributes to the development and refinement of effective guides and resources for providers on the expected methodologies for billing and code submissions to maximize quality and STARs outcomes while not compromising payment integrity.
Consults with various teams, including the Quality, Risk Adjustment, Practice Transformation Consultants, Medical Policy Analysts and Provider Networks colleagues to interpret coding and documentation language and respond to inquiries from providers.
Maintains a repository of information needed for various audits initiated by regulatory bodies. Keeps up-to-date on coding rules and standards.
QUALIFICATIONS :
Education Level : High School Diploma or GED.
state or federal health care programs; or health insurance industry experience.
Preferred Qualifications :
Knowledge, Skills and Abilities (KSAs)
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Salary Range : $53,856 - $106,964
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed.
This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education / training, internal peer equity, and market and business consideration.
It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location.
In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs / plans, and 401k contribution programs / plans (all benefits / incentives are subject to eligibility requirements).
Department
Stars
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply : www.carefirst.com / careers
Federal Disc / Physical Demand
Note : The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him / her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS :
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required.
The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear.
Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
LI-CT1
PDN-9b3a7a3e-84e0-40f3-aec9-560db0d803e7
Last updated : 2024-02-27
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