Adjustment Clerk reviews and follows up on customer complaints regarding account balances and uncredited items. Analyzes associated documents and makes necessary adjustments to accounts and/or recommendations to resolve customer issues. Being an Adjustment Clerk communicates results of findings to customer. Requires a high school diploma or its equivalent. Additionally, Adjustment Clerk typically reports to a supervisor or manager. The Adjustment Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
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https://jobs.clemson.edu/psc/ps/JOBS/EXT/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&SiteId=1&FOCUS=Applicant&JobOpeningId=108729&PostingSeq=1
Job number 108729.
JOB SUMMARY:
Under general supervision, the Specialist will conduct interviews with custodial and non-custodial parents for review and adjustment of court order obligations. Also responsible to employ early intervention strategies to improve child support payment performance. Perform other related duties as required.
JOB DUTIES:
40% - Essential - Interviews:
In accordance with Federal Regulations, conduct interviews with custodial and non-custodial parent for review of court order obligations pursuant to the South Carolina Child Support Guidelines; determine if adjustment is warranted; assemble supporting documentation for court cases; verify and notarize pleadings, schedule hearings, file papers with the Clerk of Court, and utilize DSS terminal.
25% - Essential - Communication & Correspondence:
Prepare correspondence and handle telephone inquires regarding Child Support Services. Process and monitor interstate cases; keep other states advised of all activities. Perform location activities as required.
20% - Essential - Intervention Strategies:
Participate in research studies related to early intervention strategies in order to improve the child support payment process and related services; document outcomes and submit monthly results.
15% - Essential - Records & Reporting:
Provide services in accordance with agency policy. Maintain, in a timely and accurate manner, case records and case narrative recordings (written and electronically) in agency designated system for documentation and auditing purposes as required by agency policy. Ensure personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protect the agency networks and applications by safeguarding systems, equipment and data.
MINIMUM REQUIREMENTS:
Education - High School or Equivalent - Prefer a Bachelor's Degree & 2 yrs.
Work Exp 2 years
PREFERRED REQUIREMENTS:
Education - 1st Bachelor's Degree - 2 yrs. experience in administrative mgt., social service programs, business administration or paralegal
Job Type: Full-time
Pay: $29,061.00 - $35,000.00 per year
Benefits:
Schedule:
Education:
License/Certification:
Work Location: In person
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