Adjustment Clerk reviews and follows up on customer complaints regarding account balances and uncredited items. Analyzes associated documents and makes necessary adjustments to accounts and/or recommendations to resolve customer issues. Being an Adjustment Clerk communicates results of findings to customer. Requires a high school diploma or its equivalent. Additionally, Adjustment Clerk typically reports to a supervisor or manager. The Adjustment Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Description
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Qualifications
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CSM Job Standards Accountabilities :
Customer Focus : Actively looking for ways to identify customer needs. Then efficiently and effectively addressing those needs.
Communication - Visual and Verbal : Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.
Teamwork : Working cooperatively in a professional demeanor to complete work assignments.
Health, Safety, and Security : Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site.
Follow appropriate security procedures.
Scheduling and Coordinating : Making arrangements that fulfill all requirements as efficiently and economically as possible.
Problem Solving / Decision-making : Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
Adaptability and Lifelong Learning : Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
Note : This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Last updated : 2024-04-07
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