Administrative Assistant - Bilingual jobs in Temple, TX

FLSA Designation: Full-time, non-exempt

GENERAL PURPOSE:

Under the direction of the City Administrator, this position serves as an administrative assistant to the City Administrator as well assists with the activities and the daily operations of City Hall, including customer service, building permits, utility billing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as administrative assistant to the City Administrator.
• Maintains City Administrator’s calendar and schedules appointments.
• Serves as administrative staff representative to the airport, invoices/monitors hangar leases.
• Serves as administrative staff representative for all grant administration and project updates/reporting.
• Serves as a deputy clerk for the City Secretary, assists with record keeping and record retention.
• Provides excellent customer service to citizens, customers and other parties by phone, email, and in person, i.e. answers questions in a friendly professional manner.
• Assists citizens with general information about the city and its services issues work orders, responds to citizen problems, and directs inquiries to the appropriate departments.
• Assists with the utility billing process, to create new accounts, ensures deposits are received, and promptly make arrangements to provide utility services to the customer. Receives and processes utility payments in person , bank draft and website from consumers. Responds professionally to consumer’s questions, problems, and complaints.
• Assists with the Building Permit process. Assists in coordinating the permit application process, including receipt of application and plan submittals, fee assessment and payment, coordinating plan review and transmittals, and issuance of permits, conduct data entry and other generate approval correspondence as needed.
• Assists with the building and office needs, maintaining and ordering office supplies.
• Assists with event planning. May require working after normal working hours.
• Backs up other workers to ensure continuity of operations during breaks or absences.
• Perform other job-related duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of principles and practices to provide excellent customer service.
• Knowledge of secretarial and modern office procedures and practices.
• Knowledge of business English, spelling, and punctuation.
• Knowledge of Office 365 Suite.
• Ability to communicate orally both in person and by telephone.
• Skill in establishing and maintaining interpersonal relationships with co-workers and visitors to the department.
• Backs up other workers to ensure continuity of operations during breaks or absences.
• Assists a heavy flow of customers in the lobby daily handling cash, data entry, mail distribution and answering phone calls and emails.

REQUIRED EDUCATION/EXPERIENCE:

• High School Diploma or GED equivalent
• Prior customer service and/or administrative experience preferred