This position supports our Regional Service Managers and Field Service Engineers to promptly and effectively serve customer needs.
This position will develop and maintain files and systems specific to the Product Support Department. This position will involve direct interface with customers, sales staff and field service personnel.
This position will assist the Field Service staff in the scheduling of service and the general office functions within the each region.
PRIMARY TASKS AND RESPONSIBILITIES :
Track and report success ratios and results.
Organize and maintain Preventative Maintenance program records. Notify FSE’s of prevention maintenance due dates, track FSE work dates.
Notify the Regional Management of FSE and non-compliance. Notify FSE and Manager of PM expiration dates. Prepare new PM quotes and agreements.
At minimum each file must contain contact names, phone numbers, fax numbers and equipment lists. All PSO related quotes (Active and inactive) should be held in these files for quick access.
Take Customer calls, accurately recording the information, i.e. names, phone numbers, addresses, model and serial number, type of problem or service requested.
Many times this will involve requesting a purchase order and checking credit status.
Thermotron Industries is an Equal Opportunity Employer for all protected categories under applicable law.
Last updated : 2024-04-07
Clear All
0 Administrative Assistant jobs found in Grand Rapids, MI area