Administrative Services Manager directs and coordinates the delivery of administrative services such as clerical support, mail distribution, document management, maintenance, and food service to ensure efficient operations of the business. Ensures that users understand how to access services with clear policies and procedures. Being an Administrative Services Manager suggests improvements to services and identifies additional efficiencies. Typically requires an associate degree or its equivalent. Additionally, Administrative Services Manager typically reports to a head of a unit/department. The Administrative Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Administrative Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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Customer Service | Member and Provider Services Representative
Clearwater, FL
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This is a fun, challenging, and motivating work environment with a career path and opportunities for growth!
Summary:
Premier Administrative Solutions (PAS) is a Third-Party Administrator (TPA) which provides a wide range of administrative services to insurance companies, sharing organizations, insurance marketing organizations, and employers. One such service is Member and Provider Services, where inbound calls, outbound calls and correspondence from members or covered individuals and their providers are managed.
This service is provided subject to service level agreements which mandate a high level of service, including telephone service, accuracy, call resolution and satisfaction. The Member and Provider Service Representative (MPSR) is critical to PAS’ success, effectively and efficiently handling calls and correspondence.
To best serve its clients and their members, PAS’ Member and Provider Service Department is organized into Teams, each serving a specific client and/or product they offer. Each Team is managed by a Supervisor, responsible for delivering service excellence and is provided the tools to do so. The number of MPSRs assigned to a team will vary based on the size of the client and volume of calls and correspondence related to the client.
Essential Duties and Responsibilities:
Primary Performance Expectations:
Performance review for each MPS Representative is ongoing, with formalized reviews quarterly. The results of the quarterly reviews will determine increases in responsibility, compensation, and incentive compensation. Performance expectations or goals are as follows:
Team Telephone Service Levels
Individual Production Level
Quality Level
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Customer Service | Member and Provider Services Representative
Clearwater, FL
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Qualifications and Competencies:
Education and/or Experience:
Certificates, Licenses, Registrations:
Computer Skills:
Environmental Factors/Physical Demands:
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Customer Service | Member and Provider Services Representative
Clearwater, FL
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