Administrative Services Manager jobs in Modesto, CA

Administrative Assistant/Medical Coordinator

Requisition #: req12912

Location: Modesto, CA

Hours: Full-time (40-hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As an Administrative Assistant & Medical Coordinator, you will be primarily responsible for serving as the subject matter expert of Point Comfort Underwriter Insurance, ensuring effective operations at the site location; developing positive working relationships with contracted providers; and providing administrative support to the Refugee Medical Program. This individual is also responsible for reconciling and addressing all billing errors to ensure accurate billing with no profit loss.

This position is expected to function effectively with regular supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Ensure effective operations through selection, training, motivation, evaluation and
  development of a competent on-site team;
• Arrange for replacements as needed to ensure adequate staffing for the needs of the
  program;
• Assist with transporting clients to medical appointments and/or pharmacy, as needed;
• Coordinate on-site duties and tasks in partnership with supervisory staff to meet the goals
  and objectives of the program;
• Perform administrative task, and other document gathering and filing;
• Formulate treatment authorization request to Point Comfort Underwriters for
  unaccompanied refugee clients;
• Serve as the subject matter expert of Point Comfort Underwriters Insurance;
• Develop, recruit, and maintain positive working relationships between contracted providers;
• Manage and maintain the record-keeping process to ensure there is an effective filing
  system in which information is forwarded smoothly;
• Reconcile and address all billing errors to ensure accurate billing with no profit loss;
• Administer the initial refugee health screening process;
• Coordinate a schedule of medical appointments, and arrange meeting locations and
  transportation;
• Effectively communicate with clients and appropriate internal staff about scheduled
  appointments and arrange reminder in Outlook email calendar;
• Maintain accurate, up-to-date information on foster children in care while meeting
  DHS, ORR, and Bethany's documentation and reporting requirements;
• Promptly address incoming calls and route them to the appropriate person;
• Sort and distribute branch mail, along with scheduling mail pick-ups and deliveries;
• Oversee office supply inventory and order approved materials as needed;
• Stay abreast of all agency, federal, and state regulatory requirements related to social
  services;
• Periodically travel to health care provider facilities to build positive working relationships
  and transport clients;
• Complete other duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent;
• At least one (1) year of experience working with clients for medical assistance needs, at least two (2) years of experience working with clients for medical assistance needs, strongly preferred;
• Excellent verbal and written communication skills;
• Must have the ability to provide excellent and compassionate customer service;
• Ability to work independently and exercise a high level of confidentiality;
• Must be reliable with time sensitive deadlines and tasks;
• Working knowledge of office practices, procedures, and basic Accounting;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite.
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage.
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith and Mission Statement.