Administrative Services Manager jobs in Spokane, WA

Join the team at Unify Community Health in Spokane as an Administrative Services Manager, where you'll oversee front and back office operations, ensuring seamless patient experiences and compliance with regulations. From managing patient flow and billing to fostering continuous improvement in administrative systems, your role will be pivotal in enhancing operational effectiveness. As a liaison with internal and external stakeholders, you'll represent the clinic and maintain positive community relations. Your leadership will drive staff development through coaching, mentoring, and training initiatives, contributing to a high-performance culture. If you're ready to make a significant impact, apply now and be part of a team committed to delivering high-quality patient services while embracing continuous improvement and compliance.

What We Offer

• Salary $66,000 - $82,000 DOE with ability to go higher for highly experienced candidates.
• 100% employer-paid health insurance for employees including Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing, 403(b) retirement plan, generous paid time off, paid holidays, and more.

Essential Functions/Responsibilities/Duties

• Oversees the patient flow and services for various functions including reception, patient scheduling, referrals, medical records, patient benefits, patient registration, patient billing and credit management.
• Partners with the Clinic Director, Clinic Nurse Supervisor, and other clinic leaders to ensure the smooth function of all patient related activities.
• Develops, implements, and manages a process of continuous improvement for the administrative support systems.
• Enhances operational effectiveness, with a focus on cost containment and high quality patient services.
• Resolves operations and process problems and keeps the lines of communication open with staff and supervisors to ensure high productivity.
• Formulates and implements policies, procedures, and processes in accordance with the standards and requirements of the organization and various regulatory agencies.
• Ensures the clinic operations are in compliance with governmental regulations and industry requirements.
• Represents the clinic in interactions with regulatory agencies, insurance carriers, and other professional and community groups.
• Partners with the Clinic Director in maintaining position community relations and serves as a liaison with staff and the public.
• Participates in forecasting and preparing the annual budget.
• Coaches, mentors and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback.
• Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual. Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training.
• Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.
• Performs other duties as assigned.

Qualifications

• Education: Bachelor’s Degree in Health Administration, Healthcare, Public Health, or Business Administration. Master’s Degree in Health Administration, Healthcare, Public Health or Business Administration preferred. 
• Experience: Three years' administrative experience in a medical office including one year's experience managing employees. Relevant experience outside the medical field may be considered. Experience in a healthcare or business setting preferred. 
• Knowledge/Skills/Abilities: Knowledge of fiscal management. Knowledge of government regulations and reimbursements processes. Knowledge of medical office operations. Knowledge of the principles of continuous process improvement. Knowledge of medical terminology. Ability to identify, analyze and resolve process problems. Ability to evaluate and make recommendations for continuous quality improvement. Effective verbal, written and listening communication skills. Skills in problem-solving and sound judgement. Strong analytical and decision-making skills to be able to assess an issue and determine an optimal solution. Ability to organize work while performing multiple tasks requiring attention to detail. Ability to exercise independent judgement and discretion. Ability to develop effective working relationships to gain trust and establish credibility. Ability to analyze complex data and communicate observations in a simplified manner. Ability to effectively manage employees and administer clinic policies. Ability to work effectively in a fast-paced primary care environment. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, Excel and EPIC.

About YVFWC

We serve more than 197,000 patients across 28 medical clinics, 15 dental clinics, 11 pharmacies, and 49 program sites in Washington State and Oregon. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC’s patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics.

Working at YVFWC

Working in our organization means being the passionate champion for those who have no voice. It means having the opportunity to work with underserved populations and with peers committed to the same work.

At Farm Workers Clinic

• We will consistently trust one another to work for the common good.
  
• We will foster integrity by demonstrating ethical behavior and insisting on doing what we say we will do.
  
• We will demonstrate transparency by being candid and truthful no matter the risk.
  
• We will create partnerships to strengthen ourselves and our community.
  
• We will fight for just treatment for all individuals.
  
• We will let joy in.
  
• We have the courage to be an agent of change and refuse anything short of excellence.
  

Our mission celebrates diversity. We are committed to equal opportunity employment.