Administrative Services Supervisor supervises the daily operation of one or more support services for an organization, including clerical services, office space, equipment and supplies, vendor management and other support services. Establishes work procedures and standards to improve efficiency and effectiveness of assigned operations. Being an Administrative Services Supervisor ensures compliance with established corporate standards and may be responsible for reviewing and evaluating the work and performance of subordinates. May require an associate degree. Additionally, Administrative Services Supervisor typically reports to a manager. The Administrative Services Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be an Administrative Services Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
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Customer Service | Member and Provider Services Representative
Clearwater, FL
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This is a fun, challenging, and motivating work environment with a career path and opportunities for growth!
Summary:
Premier Administrative Solutions (PAS) is a Third-Party Administrator (TPA) which provides a wide range of administrative services to insurance companies, sharing organizations, insurance marketing organizations, and employers. One such service is Member and Provider Services, where inbound calls, outbound calls and correspondence from members or covered individuals and their providers are managed.
This service is provided subject to service level agreements which mandate a high level of service, including telephone service, accuracy, call resolution and satisfaction. The Member and Provider Service Representative (MPSR) is critical to PAS’ success, effectively and efficiently handling calls and correspondence.
To best serve its clients and their members, PAS’ Member and Provider Service Department is organized into Teams, each serving a specific client and/or product they offer. Each Team is managed by a Supervisor, responsible for delivering service excellence and is provided the tools to do so. The number of MPSRs assigned to a team will vary based on the size of the client and volume of calls and correspondence related to the client.
Essential Duties and Responsibilities:
Primary Performance Expectations:
Performance review for each MPS Representative is ongoing, with formalized reviews quarterly. The results of the quarterly reviews will determine increases in responsibility, compensation, and incentive compensation. Performance expectations or goals are as follows:
Team Telephone Service Levels
Individual Production Level
Quality Level
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Customer Service | Member and Provider Services Representative
Clearwater, FL
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Qualifications and Competencies:
Education and/or Experience:
Certificates, Licenses, Registrations:
Computer Skills:
Environmental Factors/Physical Demands:
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Customer Service | Member and Provider Services Representative
Clearwater, FL
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