Administrative Services Supervisor jobs in Worcester, MA

Job Summary

Responds immediately to critical events. Adjusts staffing levels to ensure the highest level of patient care. Functions as a clinical and administrative resource for the nursing staff. Assists staff with conflict resolution (i.e. staff/physician, patient/physician, staff/staff). Advocates for patients, families, and staff. Supports other departments to meet patient needs.

Job Requirements

• Associates degree in Nursing required. BS degree in Nursing preferred.
• Current RN registration in the Commonwealth of Massachusetts required

• Three - four years acute care experience preferred.
• Previous experience in management and / or leadership role required

Minimum Licenses and Certifications

• AHA CPR certified required
• ACLS required

• Leadership attributes and decision-making skills.

Organizational Expectations

Behavioral Attributes

The following behavioral attributes are required: achievement, motivation, flexibility, concern for order, initiative, self-confidence, self control, and customer service orientation, interpersonal effectiveness, analytical and information seeking.

Functional Demands

Physical Requirements

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

Essential Functions

• Responds immediately to critical events
• Provides leadership and follow – up during critical events such as code blue, code red and code 100.
• Provides appropriate follow – up (i.e. staff education, documentation, family / staff support, etc.)
• Adjusts staffing levels to ensure the highest level of patient care.
• Evaluates staffing needs continuously and adjusts as necessary to meet the needs of the patient for the current and next shifts.
• Functions as a clinical and administrative resource for the nursing staff.
• Functions as a clinical and administrative resource for the nursing staff.
• Provides clinical consultation, advice and education.
• Assists staff with problems.
• Completes all employee performance evaluations by evaluation due dates.
• Assists staff with conflict resolution (i.e. staff / physician, patient / physician, staff / staff).
• Mediates conflict.
• Reports and communicates situation appropriately.
• Advocates for patients, families, and staff.
• Intervenes on patient / staff behalf.
• Supports patients’ rights.
• Supports other departments to meet patient needs.
• Maintains operations of other departments during non-operating hours.
• Functions as an administrative resource for other departments during non-operative hours.

Statement of Other Duties

This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.