Admissions Coordinator - Nursing Home jobs in Muskegon, MI

Admissions Coordinator

JOB SUMMARY:

The Admissions Coordinator assumes responsibility of admissions. They provide clients (prospective residents and their families and referral sources) with facility and program specific information via community outreach and networking, facility tours, personal visits and assessments presentations and follow up. This position assists with directing the admissions process and ensure appropriate placement, coordinate admission documentation.

DUTIES/RESPONSIBILITIES:

·        Responds to calls regarding information, admission to a facility and re-admission.

·        Secures information on the needs of the customer, identifies services available to meet the needs of the customer and secures admission to the facility.

·        Secures required information (current medications, labs, history and physical, diagnosis, current notes) to finalize the acceptance of a new admission or re-admission of a current resident/patient.

·        Communicates with referral sources, prospective admissions, and the facility, in an expeditious manner, on the acceptance (or denial) for an admission and planned admission date.  (Partners with the designated lead prior to denying an admission.)

·        Communicates/partners with the financial lead on the key elements relating to an admission, such as but not limited to insurance verification, OBRA screening, Medicare qualifying stay, etc.

·        Communicates with facility staff to ensure accuracy of information relating to bed availability, planned discharges, residents/patients needing isolation, transfers to the hospital and deaths.

·        Meets with facility staff to develop partnerships, knowledge of and observation of the key services as well as evaluation of the admission and re-admission process (seeks information from the marketing staff for the evaluation).

·        Meets with referring agencies to develop partnerships, knowledge of the needs of the referring agencies as well as evaluation of the admission and re-admission processes (seeks information from the hospital liaison for the evaluation

·        Evaluates the admission process and develops measures for improvement in conjunction with the key facility partners.

·        Secures information relating to the referring agency and/or call-how they learned about Villa Healthcare, name of referral, etc. and analyzes this information with the marketing staff.

·        Conducts tours or coordinate with the facility staff for any scheduled tours of the facility.

·        Coordinates with the hospital liaison for on-site assessments.

·        Coordinates with the DON for medical review of admissions with complex medical care requirements.

·        Complies with laws and regulations applicable to position and acts in accordance with

·        Villa’s Corporate Compliance Program.

·        Treats all residents, visitors, and staff with courtesy.

·        Attends and participates in in-service classes, performance improvement (“PI”) committees, and other meetings as assigned.

·        Follow facility dress and hygiene policies.

·        Strictly follows policy and safeguards computer passwords and computer use authorities. Understands the importance of logging on and off the computer clinical record system and will consistently maintain all computer protocols.

·        Ensure that all elements of the facility’s Abuse & Neglect policies are maintained and enforced.

·        Safety

·        Knows and follows facility rules.

·        Demonstrates proper use of equipment. Reports equipment needs or repairs.

·        Follows facility smoking policies.

·        Reports and documents any incidents or accidents of residents, staff or visitors to the

·        Appropriate facility personnel.

·        Reports all hazardous conditions/equipment to Supervisor.

·        Performs duties, which may include transportation of residents, as assigned in Facility

·        Disaster Plan.

·        Uses required protective equipment.

·        Follows infection control standards, policies and procedures.

·         Resident Rights

·        Knows Resident Rights. Help the residents/patients exercise and/or protect their rights.

·        Reports resident/patient complaints to management.

·        Maintains confidentiality of resident/patient information.

·        HIPAA

·        Follows and adheres to Villa’s policies and procedures implementing HIPAA requirements for the privacy and security of protected health information.

·        Uses and/or discloses only minimum amount of Protected Health Information necessary

·        to complete assigned tasks (applies only if position requires access to PHI under Role Based Access Grid).

·        Reports all suspected violation of company’s HIPAA policies or procedures to Facility Privacy Designee.

·        Performs other duties as needed.

REQUIRED SKILLS/ABILITIES:

·        Ability to manage and supervise nursing staff.

·        Ability to make independent decisions.

·        Ability to read, write, speak and understand English.

·        Meets all health requirements, as required by law.

·        Ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers and other facility staff.

·        Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.

EDUCATION and EXPERIENCE:

·        High school degree or equivalency required.

·        Bachelor’s Degree in an area relating to health, human services or customer service preferred.

·        One (1) year of LTC admissions experience preferred.

ENVIRONMENTAL AND PHYSICAL REQUIREMENTS:

·        Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.

·        Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.

·        Meet all health requirements as needed.

·        Dialogue concerning ADA reasonable accommodations are always available upon request – i.e. the interactive process.

SHARED CODE OF CONDUCT: 

B.E.T.T.E.R. is Villa's Service Excellence Code of Conduct. Becoming a member of the Villa Team includes upholding Villa’s B.E.T.T.E.R. standards every day: Be Welcoming To All, Establish a Relationship, Trust & Respect, Teamwork, Engage & Communicate & Recognize.

This description has been prepared to assist individual VILLA Facilities in evaluating various classes of responsibilities, skills, and working conditions. Facilities are independent Limited Liability Companies and are free to amend or promulgate other guidelines.  This job description indicates the kinds of tasks and levels of work difficulty required of po