Reporting
to the Project Manager, the Lead Technician is responsible for overseeing,
directing and orienting Aircraft Maintenance Technicians to execute their work
in accordance to task requirements and in line with the Company Repair Station
procedures and requirements, ensuring compliance to FAA/EASA regulations and in
line with OEM MPDs, and in so doing delivering efficient high quality work with
safety being their uncompromising priority.
- Ensure the highest quality service, safety
standards and performance, with the objective of exceeding customer
satisfaction in the re-delivery of airworthy, reliable and clean aircraft, in a
timely manner.
- Direct and supervise assigned Technicians
(A&P Mechanics, Sheetmetal Mechanics, Avionic Technicians, Outside Services
personnel), guiding and advising technical activity in accordance with the Task
Card/MPD, Repair Station Manual and FAA regulations.
- Provide leadership and direction, coach and
mentor technicians to consistently deliver excellence in their job execution as
individuals and team players, ensuring high quality and efficient workmanship
for on-time re-delivery of aircraft.
- Secure commitment and accountability at all
levels in execution of both work and accurate supporting documentation.
- Ensure work schedule is in line with established
project plan for each aircraft to be serviced in accordance with the Workscope
and respective timeline.
- Schedule work shift personnel necessary to
accomplish the assigned workscope in line with Project Manager’s plan.
- Assist Project Manager in elaborating detailed
Shift Handover instructions and Work Interruption logs.
- Supervise and monitor Man Hour utilization in
collaboration with Production Planning and Control. Make sure that all labor
and materials used are allocated to the proper work order and item number.
- Work closely with Inspectors in order to prevent
time wastage due to unnecessary delays, interruptions and duplicate work.
- Report to Project Manager any parts requirements
and always carry out Purchase Order requests and Parts Consumption in
accordance with Company procedures and documentation requirements including
sign-offs.
- Support the Project Manager in making sure that all
Maintenance Personnel are qualified to accomplish the duties assigned to them.
- Verify that tool required by Technicians are
available and if not to work with Stores to provision them prior to commencing
the tasks.
- Oversee Technicians to ensure the work area and
hangar is kept to the highest standards of safety, compliant at all times,
enforcing regulations and practices to avoid accidents. Strictly enforce good
housekeeping practices at all times with an objective of securing an
environment conducive to employee well-being.
- Report any incident immediately to Quality
Assurance & Safety in accordance with Company policies and procedures.
Scrutinize the proper tagging of Aircraft components, parts and panels
appropriately stored (including racks by aircraft).
- Demand and accomplish document procedures and
sign-offs in accordance with Repair Station Manual and respective tasks.
- Strive for continuous process improvements and
increasing efficiencies in execution and delivery with safety as a priority.
- Maintain close and frequent communication with
the Project Manager, notifying him/her of progress and any road-blocks or threats to
the project’s critical path that could impact re-delivery.
- Review daily personnel performance and progress
on aircraft to determine if any alteration to the plan and schedule is
necessary and to ensure that tasks are completed within budgeted time.
- Collaborate with the Director Quality &
Safety and his Training Specialist to establish On-The-Job Training Programs
(OJT) for maintenance personnel and coordinate participation in training
programs as appropriate. Participate in relevant development training including
General Familiarization Certification.
- Request regular progress meetings with Project
Manager and all relevant department heads and personnel concerning operational
requirements and activities, clearly establishing objectives and actions.
- Deal with Customers in a cordial, respectful and
professional manner, and to see to it that all personnel behave accordingly.
- Ensure that tools and equipment are correctly
used and handled by Technicians for both safety and to reduce breakages, wear
and tear. Require Technicians to report any tool malfunction promptly to the
Stores with supporting documentation as per the Company’s processes.
- Support the Project Manager with other business
activities as needed.
- To lead by example at all times; through
professional behavior, integrity, commitment to the company and compliance with
its policies.
- The number of Technicians a Lead will manage depends
on the Workscope and Project Manager’s plan. Personnel to be managed include
sub-contractors.
- One of the key challenges for the Leads is that
of ensuring Technicians execute their task efficiently and within the budgeted
time while consistently maintaining a high safety standard. Also important is
to ensure that all documentation is completed and signed-off accurately and
with integrity in a timely manner.
EDUCATION: High School Diploma/GED. Holds a current
mechanic certificate with Airframe Rating, and has held this ratings for at
least 3 years.
EXPERIENCE: At least 3 years of diversified maintenance
experience on large aircraft with an Air Carrier, Commercial Operator or
Certified Repair Station, and must have acted as an A&P Mechanic.
KNOWLEDGE
& SKILLS:
- Strong leadership skills.
- Effective decision-making skills.
- Strong negotiating skills.
- Excellent written and oral communication skills in order to effectively
interact with all levels of staff from different departments effectively.
- Excellent organizational and problem-solving
skills in order to prioritize workload according to business demands and works
well under pressure.