Alumni Relations Officer jobs in Tennessee

Description

Position Summary

The Alumni Relations Coordinator is a passionate professional who partners with Clinical team members and Alumni Services Leadership to provide onsite support, planning, implementation and facilitation of various support groups, and events in a manner that creates extraordinary experiences for the clients. This position interacts with others as a professional and collaborative team member to ensure that the facility’s priorities are achieved with consistent excellence and precision.  

 Relationships and Contacts

 Within the organization: Initiates and maintains frequent and close working relationships with the other members of the clinical, admissions, and outreach teams at Smoky Mountain Lodge. Regularly interacts with team members throughout all levels of the organization. 

Outside the organization: Initiates and connects with program alumni and families.  

Essential Responsibilities:

1. In collaboration with the national Alumni Relations Director, develops, implement and facilitates all alumni events and activities.
2. Presents data-driven information in story form that supports the impact of existing efforts or key action items to the executive team at Smoky Mountain Lodge.
3. Reports findings monthly summarizing all discharge/exit interviews, follow up activity, and assist clients and families in setting up discharge referrals, dates, and times given from Smoky Mountain Lodge.
4. Consistently maintains the privacy and confidentiality requirements and regulations.
5. Assists with tours for clients, family members, students, visitors and interested parties as requested.
6. Provides alumni services education, program updates, and resources to clients, families, and team members.
7. Attends and/or leads all alumni groups and meetings weekly/monthly, as scheduled.
8. Conducts meaningful exit interviews with each client discharging from programming.
9. Documents outcome data measurements within salesforce in a timely and accurate manner. 
10. Requests and collects alumni testimonials at time of discharge.
11. Requests and collects google reviews at time of or after discharge.
12. Attends and supports marketing team meetings, as requested.
13. Maintains Alumni database With Alumni Relations Director and ensures all information is current, applicable, and releases are in place.
14. Utilizes feedback to improve performance, processes, and operational effectiveness.

Additional Responsibilities

1. Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
2. Updates job knowledge by participating in educational opportunities; reading professional publications related to Smoky Mountain Lodge and its population.
3. Assists in promoting and ensuring that the mission, goals and objectives of Smoky Mountain Lodge are understood and actively supported.
4. Performs other duties as assigned.

ISJP123

Qualifications

 Minimum Requirements

Education and Experience

Bachelor’s Degree required, preferably in the mental health field. A minimum 2 years of customer service experience within in a mental health treatment setting is required.

Physical Requirements

• While performing the duties of this job, the employee will be required to communicate with peers, clients and/or vendors
• Job performance will require the ability to move throughout the building as well as participate in activities outdoors and off facility grounds.
• Performs duties that require the employee to stand and walk for extended periods of time.
• May sit or remain stationary for periods of time
• Tolerant of various noise levels: noise levels in the work environment varies – may be noticeably quiet to moderate
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell

Skills Competencies

• Experience in computer use (Microsoft Office, PowerPoint, etc.), salesforce, social media, and demonstrates accurate skills including typing.
• Experience with general office machines including but not limited to copy machine, computer, and fax machine.
• Maintains hard copy and electronic files in complete, correct, and organized way.
• Models’ professional communications skills in all interactions.
• Uses active listening skills that are sensitive to individual and cultural communication differences.
• Organizes and completes work within the expected time frames.
• Aligns with the core values and treatment philosophy.
• Types with accuracy and handles a high volume of client inquiries.

ISJP123

Smoky Mountain Lodge reserves the right to modify, interpret, or apply this job description in any way the organization desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  This job description is not an employment contract, implied or otherwise.  The employment relationship remains “At-Will.”  The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.