Ambulatory Services Director jobs in Bangor, ME

Northern Light Acadia Hospital

Department: Hospital and Other Admin

Position is located: Acadia

Work Type: Full Time

FTE: 40 Hours Weekly

Work Schedule: 7:30 AM to 5:00 PM

Summary:

The Associate Vice President of Ambulatory Services (AVP) will be responsible for the day-to-day operations, long-term growth and overall success of outpatient services delivered by Northern Light Acadia Hospital and Northern Light Acadia Healthcare (hereby referred to as “Acadia”). Specific responsibilities include strategic planning, business plan development and execution, operational performance, budgeting, analysis, leadership development, and other functions required to ensure that the services are operating at the highest level of efficiency and reliability. The AVP is also responsible for working with their clinical dyad partners to ensure the organization is delivering high quality and cost-effective services with careful attention to patient/caregiver satisfaction and outcomes. To be successful, the individual in this position must have strong analytical skills and a willingness to make rapid changes, be able to lead by influence, embrace safety, quality, and service as their top priorities, value relationship-building and collaboration among all NLH and community members, possess excellent verbal and written communication, and presentation skills, embody the attributes of ownership and accountability, be an effective manager of people, processes, and situations, maintain a high ethical standard

Responsibilities :

• Lead by example and insure all employees promote the mission and philosophy by displaying behavior consistent with Acadia's core values.
• Set expectations and insure all employees anticipate patient/customer needs and implement new and innovative ways to meet their needs.
• Work with management and medical/clinical staffs to identify new business opportunities or joint ventures for expanding services and market share.
• Serve as the “face” of the service in the community to manage the continuum of outpatient services in the areas of referral sources, community partnerships, governmental agencies, Northern Light members, and patients, families, and guardians
• Planning and Achievement — Identify critical needs and develop and implement goals related to needs.
• Communication — Regularly meet with employees to ensure employees at all levels understand what the most critical issues are facing the team, unit, department, and/or the Northern Light Health system. Utilize face to face communications (not email) when delivering sensitive or challenging messages. Encourage participation and discussion.
• Flexibility/Change Agent — Take intelligent risks, set high levels of expectation and challenge/encourage others to participate in the change process required to deliver excellence. Employ process engineering to continually seek out ways to streamline operations, improve outcomes, and eliminate waste in the process of delivering care.
• Team/Employee Development — Train, coach, and mentor fellow team members/employees to maximize their potential.
• Dyad – Work collaboratively with dyad partner on clinical operational issues for which partnership efforts are required to meet pre-defined objectives.
• Performance Improvement — Develop and recommend performance improvement initiatives that contribute to improving quality services and productivity. In partnership with clinical Dyad partner and other members of leadership, coordinate such activities with performance improvement.
• Compliance — Develop knowledge of compliance and regulatory requirements. Interpret and enforce departmental compliance with regulatory standards in collaboration with Acadia's Chief Compliance Officer.
• Assist in maintaining a work environment free from recognized hazards that create a risk of injury to employees, patients, or visitors and that all accidents and incidents are reported by employees and properly investigated. When appropriate, assist with the return of all workers with work related injuries or illnesses to gainful employment.
• Ensures that all programs have a consistent and timely customer satisfaction response process in place.
• Monitors service performance with respect to agreed upon objectives.
• Establishes high standards of performance, communicates such expectations effectively and holds employees accountable to those high standards.
• Represents Acadia at the local, state, and national level through committee appointments, Board memberships, professional organization, and other activities.
• Identify opportunities to strengthen Acadia’s financial position.
• Develop rolling twelve-month departmental budgets. Analyze and monitor budgets on an on-going basis for consistency with budget objectives.
• Prepare periodic, meaningful presentations on service line operations and financial outcomes vs. budget. Make every effort to contain or reduce costs while growing revenue.
• Provides recommendations for appropriate actions and strategies to respond to projected economic trends and/or regulatory changes.
• Support leaders in developing revenue, expense, and capital budgets.
• Ensures and develops an annual capital budget for areas of responsibility and performs cost-benefit analysis for all major capital budgets.
• Proficient with LEAN principles and able to use to optimize productivity, cost- effectiveness and efficiencies. Leads the interdisciplinary team on cost per case work that eliminates unnecessary waste and delivers quality outcomes.
• Ensures appropriate coding and charging systems are being utilized for both hospital and physician billing.
• Ensure monitoring of revenue cycle functions is timely and up to date to help establish best practices and promote patient satisfaction.
• Ensure fiscal responsibility and accountability by requiring business plans prior to any service changes.
• Work collaboratively with leadership to maintain an exceptional reputation for quality and service for all outpatient services.
• Develops and implements strategies and tactics related to goals derived from strategic plans.
• Stays apprised of community health and behavioral health needs, emerging healthcare trends and technologies – marrying these areas at the service delivery level.
• Work collaboratively with medical staff, psychiatric mental health nurse practitioners, nurses, therapists, and other providers on practice management, workforce development and recruitment, and other operational matters.
• Ensure all aspects of practice management functions (scheduling, productivity, customer satisfaction, etc.) are high-performing at all times.

Other Information:

Competencies and Skills

• Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
• Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
• Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

Education

• Required Bachelor's Degree. A master’s degree in public health or business administration is preferred.

Required Experience

• 5 year/years of Leadership Experience

Working Conditions

Northern Light Acadia Hospital is a broad behavioral health delivery system centrally managed from its location in Bangor, Maine. Acadia Hospital is a leader in providing comprehensive inpatient and outpatient services, tele-psychiatry, consultations to regional emergency departments, school-based and employer-based services, and integration into primary and specialty care practices. Northern Light Acadia Hospital offers innovative programming in the form of eating disorder services and a geriatric mood and memory clinic, which is involved in multiple clinical trials for promising Alzheimer's medications. The hospital is also the parent organization of Northern Light Acadia Healthcare which provides a substance use disorder treatment program, case management, and other outpatient mental health services serving patients from all corners of Maine. Acadia Hospital embraces service excellence and high quality care as evidenced by its commitment to achieve Center of Excellence status in the delivery of behavioral health services.

Northern Light Acadia Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of providers and services, including ten hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.

Bangor, Maine is a vibrant small city with easy access to Maine's spectacular coast, mountains, and lakes. Schools rank among New England's best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to many major destinations.