Customer Service Representative (full-time) - Corporate
Company Overview
WG&R’s Vision is to be world-class in the eyes of our customers and employees. We’re based in NE Wisconsin, since 1946, and are a highly effective team that plays to win (we sell 3 times more furniture than our nearest competitor).
But enough about us, we are interested in you. Are you a problem solver who likes working with others? Ready to join a customer service team that puts the customer ahead of metrics? What about working for a company that gives back and invests in its community, all while investing in the development of its employees?
Look no further!
Purpose
Offer customer support through phone, email, text, chat and social media to customers who have questions, concerns or confusion around a particular product or service.
What You’ll Do
- Wow customers with engaging and supportive connections, primarily via inbound phone calls
- Provide additional support to customers via text, email, online chat, and social media
- Calmly resolve and de-escalate customer inquiries.
- Make customers top priority while creating a personalized experience
- Work independently while collaborating with the team to generate creative solutions
- Be the "Morgan Freeman" of the WG&R Brands.
What You Bring
- Contact center experience
- Ability to empathize, maintain an even temperament and diffuse emotion
- Ability to multitask
- Desire to work in a fun and collaborative team environment
- Strong computer skills with a working knowledge of Office products
- Bilingual language skills are a plus
- Ability to work a Monday - Friday schedule (8 am - 5 pm) w/ flexibility
Benefits/Perks
- Competitive starting wage
- Employee Stock Ownership Plan (ESOP)
- Incentive Opportunities
- Fun, family-oriented culture
- Heath, Dental, and Vision insurance
- Company contributions into your Health Savings Account (HSA)
- Company funded Life Insurance, Short Term Disability, and Long-Term Disability
- 401k plan with company match, includes pre-tax and Roth options
- Paid vacation & holidays
- Employee Assistance Program (EAP) for employees and their family members
- Employee discount
- Onsite fitness center
Come work for an organization that wants to see you succeed both personally and professionally!