Annuities Customer Service Supervisor jobs in Anaheim, CA
Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Annuities Customer Service Supervisor jobs
Supervisor I, Customer Service
- Honda
-
Chino, CA
FULL_TIME
-
Job PurposeAHM’s Contact Centers actively support Honda’s mission of Lifetime Owner Loyalty by providing best-in-class customer assistance in a variety of modalities (phone, email, text, social media, Artificial Intelligence, etc.).The Supervisor provides direct guidance and supervision to Mediation/Level 1 Case Managers in order to ensure compliance with company, state and federal guidelines. Additionally, the Supervisor manages all aspects of complex cases involving death, injury, accidents, property damage, vehicle fires and compensation claims, in support of the Contact Center. The Supervisor will manage overall business unit team of 18 to achieve department goals and objectives, develops, manages, and quarterly updates team business plans, establishes and implements staff action plans for performance, skill and competency improvement, and writes and conducts formal annual performance appraisals for all direct reports, monitoring progress and adjusting as necessary. Also, the Supervisor demonstrates knowledge and understanding of TREAD reporting, general liability, and Level 1 claim handling.The Supervisor also forecasts, strategizes, and develops plans to accomplish team objectives, analyzes reports, and identify team and individual gaps. Supervising Mediation/Level 1 Case Managers to ensure they conduct thorough research and review all pertinent information is required so that Honda’s position is reached in the best interest of the customer and the company, and to protect all parties from subsequent liability. Finally, the Supervisor always adheres to approved processes and guidelines in order to facilitate various transactions involving state and federal statutes within specified timeframes.
Key Accountabilities
Staff Management, Business Planning and Budget Coordination- Oversee staff performance of all duties associated with case handling, documentation and management in accordance with company, state and federal guidelines.
- Write and conduct performance appraisals and disciplinary actions.
- Conduct Quality Assurance (QA) for complex case handling for proper resolution.
- Develop and implement detailed, individual business unit plans to ensure support of department goals.
- Establish team objectives and strategies to achieve overall divisional goals.
- Measure results, identify gaps and coordinate revised activities and actions toward continuous improvement in support of department objectives.
- Report results and present status and activities to Executive Management.
Lifetime Owner Loyalty Retention- Resolve customer concerns and ensure purchase intent.
- Oversee and supervise staff activities in support of mediation outcomes that are in the best interest of customer/company pursuant to respective state guidelines.
- Review and monitor all cases pending buyback decisions.
- Review and identify buyback root causes and prevention.
- Provide ongoing coaching for customer call handling.
- Determine arbitration hearing strategies.
- Monitor daily case activity for improvement opportunities and promote enhancement of information resources and reporting.
Policy Adherence- Ensure compliance and decision time allocations pursuant to case type.
- Ensure transactions are completed in a timely manner.
- Ensure all working cases are following timelines pursuant to state guidelines.
- Ensure proper case coding and TREAD compliance pursuant to case type.
- Ensure timely notification of emerging trends and issues to HNA Law, Product Regulatory, Vehicle Engineering and Management
- Keep current on emerging issues and regulatory guidelines
Collaboration- Attend Contact Center meetings and provide Level 1 related updates.
- Attend Product Regulatory Office TREAD meetings.
- Provide timely feedback and training opportunities to Contact Center Management with the result of improved case handling and customer experience.
Vendor Coordination & Buyback Vehicle Disposal- Research and document all pertinent information prior to arbitration and coach AHM’s representatives on position.
- Keep current on vendor process/procedures and regulatory agency guidelines as they relate to assigned areas.
- Ensure disposal is conducted in compliance with prescribed resolution and AHM processes.
- Monitor buyback vehicle market re-entry and auction sales.
Training, Staffing & Professional Development- Review candidate resumes and manage interview scheduling with Human Resources.
- Produce interview matrix and recommend associate candidates for hire.
- Administer new staff, DPSM and FTS immersion training.
- Provide ongoing coaching in handling arbitration hearings.
- Develop and improve skills and competencies of staff through annual training plans (Honda Learning Center, Instructor Led Courses, online modules, etc.)
Qualifications, Experience, Skills- Bachelor’s degree or relevant work experience preferred
- Minimum of 4 years supervisory and project management experience in a dynamic work environment
- Minimum 1 year in a customer-focused environment, which required initiative, decision making and problem solving, preferably in the automotive industry
- Must have strong leadership, people management and interpersonal skills with ability to work with all levels of staff.
- Must have exceptional communication, presentation, problem solving and decision making skills, along with exceptional planning and organizing abilities.
- Automotive technology/systems knowledge (product, warranty, field and dealer operations).
- Knowledge of consumer rights, state statutes and lemon laws, with an understanding of product liability and third party arbitrations.
- Proficiency in MS Office, Salesforce (CRRS), Skype, iN and CICS
Workstyle- Onsite
Benefits and Total RewardsWhat differentiates Honda and makes us an employer of choice?
Total rewards:- Competitive base salary
- Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Overtime
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match additional contribution
- Relocation Eligible
- Lifestyle Bonus
Career Growth:- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. - 12 Days Ago
Training Supervisor, Customer Service
- Yokohama Tire Corporation
-
Santa Ana, CA
FULL_TIME
- Summary The Customer Service Training Supervisor is responsible for supervising operations within the department, including reconciling customer accounts and ensuring equal distribution of work volume...
- 30 Days Ago
Service Technician, Compressor Technique - Des Moines, IA 1
- Atlas Copco Compressors LLC -North America Customer Center
-
Anaheim, CA
FULL_TIME
- Service Technician, Compressor Technique - Des Moines, IA 1 Functional area: Service Country: United States City: Anaheim, CA Company name: Atlas Copco Compressors LLC Date of posting: Mar 14, 2024 Ou...
- 1 Month Ago
Customer Service Evaluator ( REMOTE )
- SERVICE QUICK INC.
-
Anaheim, CA
FULL_TIME
- We are a company that conduct surveys and evaluate other companies. We get hired to go to other peoples companies and act like customers in order to know how the staffs are handling their services in ...
- 17 Days Ago
Field Service Supervisor (Commercial Dock/Door Industry)
- National Equipment & Service Corporation
-
Anaheim, CA
FULL_TIME
- National Equipment and Service provides complete commercial dock and door installation, maintenance, and repair services, as well as servicing of warehouse equipment. Serving primarily Southern Califo...
- 11 Days Ago
Customer Advisor (Fullerton)
- Communication Service for the Deaf, Inc
-
Fullerton, CA
FULL_TIME
- DescriptionSupports the California Field Operations Coordinator for Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard ...
- 5 Days Ago
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0 Annuities Customer Service Supervisor jobs found in Anaheim, CA area
Customer Service Coordinator
- Ethan Allen
-
Pomona, CA
- Location: Location: Customer Service Coordinator in Pomona, CA at Ethan Allen Global Inc. **Location:** **Experience:** ...
- 4/26/2024 12:00:00 AM
Local Success Coach (Part Time Sales & Customer Service Coordinator)
- GOAUPAIR OPERATIONS LLC
-
Riverside, CA
- Job Description Job Description Work from home as part-time Local Success Coach (LSC)! Great part-time position for anyo...
- 4/25/2024 12:00:00 AM
Customer Service Coordinator
- Interior Logic Group
-
La Mirada, CA
- Job Description Job Description IMMEDIATELY LOOKING TO HIRE A TALENTED CUSTOMER SERVICE ASSOCIATE! Duties and Responsibi...
- 4/24/2024 12:00:00 AM
Customer Service Coordinator - Entry Level
- PI Hollywood
-
San Pedro, CA
- Priam, Inc. is seeking someone who is bright and motivated to add value to our Customer Service & Sales team! We have a ...
- 4/24/2024 12:00:00 AM
Customer Services Supervisor
- Jabil, Inc.
-
Anaheim, CA
- At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's...
- 4/24/2024 12:00:00 AM
Ecommerce Customer Service Supervisor
- Karen Kane
-
Los Angeles, CA
- Were looking for an Ecommerce Customer Service Supervisor to lead our team of Ecommerce customer service representatives...
- 4/23/2024 12:00:00 AM
Customer Service Supervisor
- Syncreon US INC
-
Torrance, CA
- Job Details ** Customer Service Supervisor** Were looking for a world-class **Customer Service Supervisor** to join our ...
- 4/22/2024 12:00:00 AM
CUSTOMER SERVICE SUPERVISOR
- City of Burbank, CA
-
Burbank, CA
- Salary : $79,959.88 - $110,225.44 Annually Location : Burbank, CA Job Type: Full-Time / Part-Time Job Number: 240254B1 D...
- 4/22/2024 12:00:00 AM
About Anaheim, California
Anaheim (/ˈænəhaɪm/) is a city in Orange County, California, part of the Los Angeles metropolitan area. As of the 2010 United States Census, the city had a population of 336,265, making it the most populous city in Orange County and the 10th-most populous city in California. Anaheim is the second-largest city in Orange County in terms of land area, and is known for being the home of the Disneyland Resort, the Anaheim Convention Center, and two major sports teams: the Anaheim Ducks ice hockey club and the Los Angeles Angels baseball team.
Anaheim was founded by fifty German families in 1857 and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$84,461 to $106,248
Anaheim, California area prices
were up 3.2% from a year ago
were up 3.2% from a year ago
What does an Annuities Customer Service Supervisor do?
Annuities Customer Service Supervisor in Hialeah, FL
Ensuring that these tasks are met is the responsibility of the supervisor.
February 04, 2020
Annuities Customer Service Supervisor in Lansing, MI
Supervises and Handles Task with Regards to Annuities – As a supervisor, you are responsible in handling several tasks that deal with annuities, which include supervising the representatives of an annuities group.
February 12, 2020
Annuities Customer Service Supervisor in Flagstaff, AZ
When applying for a job position as an annuities customer supervisor, there are several things that need to be considered such as if an individual is qualified for the job.
January 17, 2020