Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
About the Role
In this role you will provide direction and supervise associates to support a sales driving culture while focusing on creating a consistent customer experience.
You will engage and connect with our customers by providing excellent customer service through our hospitality mentality approach.
You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently.
Your goal is to connect with the customers to solve their shopping needs making everyone feel respected, appreciated and rewarded.
Key Accountabilities
Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program
Key holder responsibilities including opening and closing store process.
Drive sales
Deliver a consistent sales floor experience
Build trust to solve the customer shopping needs
Build rapport and make a genuine connection with the customer
Be a savings consultant to help customers save with a Kohl’s Card
Essential Functions
The requirements listed below are representative of functions an associate will be required to perform and the associate may be required to perform additional functions.
The company may revise this job description from time to time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Physical Requirements
Preferred Qualifications
Pay Starts At : $17.25
Last updated : 2024-03-24
Clear All
0 Annuities Customer Service Supervisor jobs found in Asheville, NC area