Position Title: Customer Service Supervisor
Reports To: Senior Customer Service Manager
Days: Monday to Friday (No weekends!)
Hours: 11:30 am - 8:00 pm
Join our team and have a successful growing career with Health Care Logistics!
We have a casual and fun work environment with the necessary tools and resources to help you build success and growth within the company. Customer satisfaction is at the heart of everything we do! Excellent work life balance - never take work home with you!
BENEFITS PROGRAM
Our benefits are incredible! We offer a benefits package that includes:
- 6 Paid Holidays
- Full time benefits 1st of the month after 60 days of employment, including the following:
- Medical Insurance: We offer two medical plan options with low deductibles. Save even more on your premiums by qualifying for our wellness rates!
- Dental Insurance
- Prescription Drug Program with low copays
- VSP Vision Insurance
- Flexible Spending Accounts
- Paid time off – 7 vacation days and 8 personal days starting at your first full year of service (Prorated hours are given after 1st of the month after 60 days of employment)
- 401(k) Retirement including 4% company match
- Company Paid Life Insurance
- Voluntary Life Insurance available for you, your spouse, and your children
- Company Paid Short and Long Term Disability Insurances
- Extensive Bereavement Leave Policy
- Employee Assistance Programs
- Rainy Day Savings Program
PRIMARY FUNCTION:
The Customer Service Supervisor shall be responsible for the day-to-day management of customer service process via one-on-one supervision of Customer Service Specialists. The nature of this position requires direct contact with customers and with company staff who support the ordering, delivery, billing, and customer satisfaction process.
RESPONSIBILITIES:
- Manages a multi-disciplinary, multi-shift team of customer service associates
- Trains, coaches, supervises, and develops teammates to achieve company objectives
- Manages a service team and is responsible for the overall direction, training, coordination, performance, and evaluation of this team
- Embraces performance management
- Drives efficiencies through process and procedure changes
- Provides metrics & feedback to individual/team/upper management
- Ensures high-quality, positive, memorable customer service is provided to ALL customers
- Assists other company departments with questions/problems associated with customer activities and issues
- Executes special projects as assigned
REQUIREMENTS:
- Possesses a high school diploma or equivalent
- Have 3 – 5 years of Customer Service experience
- Have 1 – 2 years of Supervisory experience
- Possesses advanced skills in reading for information, mathematics, locating information, listening, written and verbal communications
- Ability to work effectively with company staff and customers
- Ability to work independently and manage work tasks effectively
- Knowledge of Windows, Microsoft Word and Excel, order processing and internet software
- Organizational and prioritization skills are a must
- In Office environment: Requires ability to sit for extended periods of time with frequent hand & finger dexterity. Continuous ability for near/far vision and hearing