Annuities Customer Service Supervisor jobs in Harlingen, TX

Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Supervisor, Customer Services
  • Envoy Air Inc.
  • Harlingen, TX FULL_TIME
  • Overview

    Who we are:

    Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

     

    We offer:

    • Amazing employee flight privileges within the American Airlines global network
    • Training and development programs to take your career to the next level
    • Comprehensive health and life benefits (subject to location)

    Responsibilities

    How will you make an impact?  

     

    Responsibilities

    • Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
    • Ensure adequate operational coverage; responsible for scheduling and manpower utilization
    • Maintain a safe, dependable and consistent operation
    • Conduct Agent observations
    • Schedule and administer local training including new hire training
    • Investigates and resolves operational issues as well as customer service issues
    • Will be provided company uniforms and must adhere to uniform policy
    • Participates on operational conference calls, station audits and prepares various reports
    • Maintains records such as time and attendance, personnel files and performance
    • Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
      • Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
      • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
      • Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
      • Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
      • Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
      • Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
      • Collaborate with the internal team to ensure a safe and on-time departure
      • May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage

    For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video

    Qualifications

    Who are we looking for?

     

    Requirements

    In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.Position Requirements

    • Minimum Age: 18
    • High school diploma or GED equivalent
    • Must possess a valid state driver’s license; some license restrictions may prohibit a candidate from being eligible for this position
    • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
    • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
    • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
    • Must be able to perform all duties in various weather conditions and time constraints
    • Ability to read, write, fluently speak and understand the English language
    • Possess the legal right to work in the United States

     Position Preferences

    • A minimum of one year of customer service experience
    • Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations

     Additional Details

    • Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
    • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
    • Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
    • In locations handling US mail, must be able to pass a US Postal Service background check
    • This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position

     

    Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

     

    Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

     

    #EnvoyOut

  • 8 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Sebastian, TX FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • La Feria, TX FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Raymondville, TX FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 22 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • San Benito, TX FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 23 Days Ago

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Team Lead - Customer Service
  • Bass Pro Shops
  • Harlingen, TX FULL_TIME
  • POSITION SUMMARY:Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchan...
  • 23 Days Ago

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0 Annuities Customer Service Supervisor jobs found in Harlingen, TX area

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Customer Service Supervisor
  • Myrgv
  • Mcallen, TX
  • **Customer Service Supervisor** Jobs PositionCustomer Service Supervisor Position Type:Full-Time Regular Job Location:Mc...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Donna, TX
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • San Juan, TX
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • San Benito, TX
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist - Work From Home>
  • 86 Repairs
  • San Benito, TX
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • La Feria, TX
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/27/2024 12:00:00 AM

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SALES RETENTION REPRESENTATIVE CALL CENTER (BILINGUAL SPANISH) - $18Hr
  • Spectrum
  • Harlingen, TX
  • Job Description Job Description Our agents earn an hourly base pay of $18.00 along with lucrative commission and incenti...
  • 3/25/2024 12:00:00 AM

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Supervisor, Customer Services
  • Envoy Air Inc.
  • Harlingen, TX
  • Overview: Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated...
  • 3/25/2024 12:00:00 AM

Harlingen (/ˈhɑːrlɪndʒɪn/ HAR-lin-jin) is a city in Cameron County in the central region of the Rio Grande Valley of the southern part of the U.S. state of Texas, about 30 miles (48 km) from the coast of the Gulf of Mexico. The city covers more than 40 square miles (104 km2) and is the second-largest city in Cameron County, as well as the fourth-largest in the Rio Grande Valley. As of the 2010 census, the city had a population of 64,849, for a growth rate of 12.5% since the 2000 census. It is the city with the lowest cost of living in the United States. Harlingen is a principal city of the Bro...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$66,618 to $83,807
Harlingen, Texas area prices
were up 1.2% from a year ago

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