Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Summary
Pay Range: $57,629 - $88,159
Note: Individuals typically begin between the minimum to middle of the pay range
In collaboration with a CR Contact Center Manager, helps to oversee all aspects of a Customer Relations Contact Center operation. Assists in overseeing human resource management of Customer Relations staff, coordinating workforce management, and ensuring staff is providing accurate and timely servicing to members and providers via the telephone, in writing (e.g., hard copy correspondence and email) and in-person servicing. Serve as a key contributor to achieving contact center internal and external goals and standards including the Association's First Call Resolution (FCR) and Member Touchpoint Measures (MTM), corporate goals, Net Promoter Score, positive customer satisfaction levels, and employer groups' performance guarantees.
Contribute meaningfully to innovation activities that prioritize uncompromising consumer focus and increase customer satisfaction as measured by nationally accepted surveys. Be attentive and understand the value of member wants, opinions and shared comments. Effectively challenge and transform the department's efforts to always exceed our member's and customer's expectations.
Exempt or Non-Exempt
Exempt
Minimum Qualifications
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0 Annuities Customer Service Supervisor jobs found in Honolulu, HI area