Annuities Customer Service Supervisor jobs in Lancaster, PA

Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Service Supervisor
  • Wawa Inc. (210515330)
  • East Petersburg, PA FULL_TIME
  • Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer. Principal Duties: Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner. Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same. Provide direction, motivation, and coaching for associates during the shift. Ensure the 24/7 execution of all customer service programs and processes. Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable. Complete cash and lottery processes. Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders. Check in vendors. Recognize associates and celebrate accomplishments. Essential Functions: Ability to work well individually as well as in a team environment Excellent oral and written communication skills Excellent customer service skills Ability to work with little or no supervision Excellent relationship building and leadership skills Detail oriented and excellent organizational skills Ability to defuse issues using de-escalation and problem solving techniques Proven self-starter with demonstrated ability to make decisions Ability to learn and utilize the store’s technology Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Must have reliable transportation Must be at least 18 years old to be considered for this role Ability to direct others and prioritize tasks Basic Qualifications: High School Diploma or GED equivalent Ability to work 35 – 40 hours per week Experience effectively implementing change and demonstrated results in execution Flexible availability which may include all shifts, weekends, and holidays, based on business needs Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred Experience training, sales building, management of expenses, and food service menu planning Experienced in all areas of store operations, including foodservice Experience leading, developing and selecting teams preferred Proven and consistently demonstrated skills in the following: Exceptional Customer Service Relationship Building Effective Communication Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. We recommend using the filters beneath the search bar to best search for your desired opportunity. Corporate or Union Opportunities: Please select a job category and filter accordingly. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. For more questions about navigating your Workday Home and/or Wawa’s hiring process, please click here. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000 associates who have a shared purpose of “Fulfilling Lives, Every Day,” for our customers, communities and each other. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve “boundless convenience,” Wawa offers its own brand of elevated customer service that’s achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you’ll be a part of a team that has a shared mission to put our core values first in everything we do. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. For Technical Issues please email: recruitingsupport@wawa.com.
  • 11 Days Ago

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Customer Service Supervisor - Store #158
  • Wawa
  • East Petersburg, PA FULL_TIME
  • Job Summary: The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store ...
  • 9 Days Ago

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Institutional kitchen evening supervisor
  • Omni Dining Service
  • Lancaster, PA FULL_TIME
  • The Cook Supervisor is responsible for cooking and preparing food using standard recipes and production guidelines while following food safety, food handling, and sanitation procedures. The individual...
  • 12 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Columbia, PA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 18 Days Ago

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Customer Service Leader
  • Royal Farms
  • Lancaster, PA FULL_TIME
  • The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the s...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Lancaster, PA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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0 Annuities Customer Service Supervisor jobs found in Lancaster, PA area

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Customer Service/Coordinator I
  • Experis
  • Hanover, PA
  • Our client in Food Industry is seeking a Customer Service Representative to join their team. The ideal candidate will ha...
  • 3/28/2024 12:00:00 AM

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Customer Service Coordinator
  • Infinia Search Inc
  • Hanover, PA
  • Job Description Job Description Customer Service Coordinator (Hanover, PA - Hybrid) We are actively seeking a Customer S...
  • 3/27/2024 12:00:00 AM

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Customer Service Coordinator
  • Thrivent
  • Hummelstown, PA
  • Summary Roots Financial Group, an established financial services practice for Thrivent in Hummelstown, PA is looking for...
  • 3/25/2024 12:00:00 AM

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Customer Service Coordinator
  • Lesaffre Yeast Corporation
  • West Chester, PA
  • ** Customer Service Coordinator** **Job Category****:** Industry **Requisition Number****:** CUSTO001808 Showing 1 locat...
  • 3/25/2024 12:00:00 AM

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Customer Service Supervisor
  • Envera LIC, LLC
  • West Chester, PA
  • Job Description Job Description Summary: The primary responsibilities of this position are to assist the Fulfillment Man...
  • 3/25/2024 12:00:00 AM

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Customer Service/Coordinator I
  • Pyramid Consulting, Inc
  • Hanover, PA
  • Immediate need for a talented Customer Service/Coordinator I. This is a 12+ Months Contract opportunity with long-term p...
  • 3/24/2024 12:00:00 AM

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Customer Care Coordinator
  • Persimmon plc.
  • York, PA
  • Customer Care Coordinator Full Time NEW Effectively handling incoming and outgoing customer telephone enquiries. Communi...
  • 3/24/2024 12:00:00 AM

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Customer Service/Service Advisor
  • Bosselman Enterprises Corporation
  • Carlisle, PA
  • Greets customers promptly and provides friendly competent customer service. Coordinates the service center's scheduling ...
  • 3/24/2024 12:00:00 AM

Lancaster (/ˈlæŋkəstər/ LANG-kə-stər) is a city located in South Central Pennsylvania which serves as the seat of Pennsylvania's Lancaster County and one of the oldest inland towns in the United States. With a population of 59,322, it ranks eighth in population among Pennsylvania's cities. The Lancaster metropolitan area population is 507,766, making it the 101st largest metropolitan area in the U.S. and second largest in the South Central Pennsylvania area. The city's primary industries include healthcare, tourism, public administration, manufacturing, and both professional and semi-professi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$74,462 to $93,674
Lancaster, Pennsylvania area prices
were up 1.5% from a year ago

Annuities Customer Service Supervisor in Hialeah, FL
Ensuring that these tasks are met is the responsibility of the supervisor.
February 04, 2020
Annuities Customer Service Supervisor in Lansing, MI
Supervises and Handles Task with Regards to Annuities – As a supervisor, you are responsible in handling several tasks that deal with annuities, which include supervising the representatives of an annuities group.
February 12, 2020
Annuities Customer Service Supervisor in Flagstaff, AZ
When applying for a job position as an annuities customer supervisor, there are several things that need to be considered such as if an individual is qualified for the job.
January 17, 2020